Al Mulla Group Kuwait Jobs: Al Mulla Group Careers
Al Mulla Group Careers Mercedes Benz Kuwait
The sales Manager will be responsible for managing the sales strategy and performance of Mercedes-Benz's luxury and premium models, such as AMG, G-Class and Maybach. This role demands a profound understanding of ultra-luxury customers, tailored customization options, and the exclusive ownership experiences that come with these elite vehicles.
Responsibilities
1. People
- Build and develop a stable sales team that works together to deliver ‘Operational Excellence.’
- Maintain a healthy work environment in which employees have a sense of ownership and work towards maintaining a minimum employee turnover.
- Communicate, and implement 100% clear job descriptions, roles, and responsibilities for all team members for both locations (New Car Sales Showroom & Avenues).
- Communicate the set objectives and KPIs for each role, aligned with market opportunities and best-in-class performance.
- Apply a structured onboarding and induction plan for all new employees in line with AMA standards.
- Constantly analyze and identify team performance gaps, pinpoint areas of opportunity, and collaborate with the Training Department to develop and deliver a tailored performance improvement plan for each employee.
- Conduct coaching sessions with the team on process, product, and customer experience.
- Demonstrate and embed the AMA core values - Excellence, Professionalism, and Innovation - into every member of the team and every decision we make.
- Maintain objective, fair, and consistent management of your team members.
2. Customer
- Deliver best-in-class customer satisfaction during the sales process, ensuring that we have a ‘Customer First’ culture across the whole business.
- Ensure that all sales operational staff follow the 7 Golden Rules of the Mercedes-Benz Way.
- Exceed manufacturer CSI KPIs, CX, NPS & NES scores for star rating.
- Review all VOC data from Mercedes-Benz and Tableau VOC, working on required improvements, in collaboration with the Customer Relations Manager, understand and efficiently resolve customer complaints to deliver a memorable experience for the client.
- Review all customer surveys (visit survey, lost sales, and sales call analysis) weekly, identify trends, and develop appropriate action plans for any areas of weakness. Take immediate action against critical customer feedback.
- Assess the quality of interactions with customers through various channels (showroom visits, outbound calls, emails, etc.).
- Ensure 100% accuracy in data capture, achieve quality objectives, and monitor results through the CRM and different reporting systems.
- At delivery, ensure each customer has memorable experience and maximize the opportunity to secure repeat and new prospects.
3. Financial
- Achieve target profit margins for your team members and KPIs as defined in the AMA Business Plan.
- Take daily action to review the profit performance of all invoiced deals against Business Plan targets.
- Ensure upselling product objectives and KPIs are achieved.
- Ensure the sign-off of every deal file to confirm that all paperwork is correct, and both parties have completed all areas of the sales contract.
4. Operations
- Implement and control the AMA sales process and CDK process as per the sales AMA SOP, ensuring sales funnel ratios are achieved.
- Ensure that all teams are adhering to data quality criteria, lead management event codes, customer notes, delivery timelines, source of business.
- Achieve all AMA lead management KPIs and ratios, including open leads, active inquiries, next actions, future actions, and data quality.
- Hold effective daily team meetings to discuss relevant business KPIs with defined structured agendas and actions.
- Monitor the sold-to-delivery Service Level Agreement of 3 days and ensure timely and accurate preparation of deal files for invoicing.
- Develop and agree on a self-management planner, reports, and routines with the General Manager - Sales.
5. Manufacturer
- Ensure all manufacturer sales department VRM and Scorecard standards are met with a robust weekly performance monitoring tool in place.
- Ensure all manufacturer sales objectives are clearly tracked and achieved.
- Ensure dealership showroom facilities are managed and presented to the in line with AMA and brand guidelines.
- Achieve top band scores in all manufacturer sales operations audits and mystery shopping.
Educational Qualification
- Education Degree: Bachelor
- Major: Business Administration
Experience
- Years of Experience: Minimum of 3 - 5 years in the luxury automotive industry, with 2 years in management role
- Field of Experience : Automotive Retail Sales, luxury retail
Skills
- Represents luxury with high level of sophistication in appearance, communication, & interaction.
- Leverage a strategic, customer-centric approach tailored to high-net-worth clients.
- Strong leadership skills in team building, motivation, and interpersonal relationships.
- Positive, confident, and inspiring character, with a customer experience-focused mindset.
- High level of IT literacy, including proficiency in Office products.
- High driven by the highest standards of personal and business performance.
- Innate ability to drive and manage change.
- Logical, highly analytical, and systematic thinking.
- Demonstrate a positive image as a role model employee and lead by example with a high level of ownership and integrity.
- Flexible approach to work and able to adapt and thrive in a highly demanding environment.
- A well-balanced mix of premium and luxury experience in Kuwait, GCC, or mature market.
Job Remarks
Preferred Language: Arabic, English
Job Country : Kuwait
Duty Shift / Timings : One Shift / 8:30 am - 5:30 pm
"Official Job Source: [ Al Mulla Group Careers Mercedes Benz Kuwait ]"
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Al Mulla Group Kuwait Jobs: Al Mulla Group Careers
Al Mulla Exchange looking for talented candidates to fill their latest job openings in Kuwait. Effective recruitment is essential to the delivery of Al Mulla Group’s strategy which is why we focus on acquiring the best talent and providing equal opportunity to candidates having the required competencies and qualifications for the positions available. Al Mulla Group today has operations in the following fields: Al Mulla Group, being a leading employer in Kuwait, is committed to attracting and retaining the best talent that contributes to its ongoing success.
Al Mulla Group, a diversified privately held business conglomerate based in Kuwait, has established itself as a leading player in various sectors, including automotive, engineering, financial services, manufacturing, and real estate. Founded in 1938, Al Mulla Group has expanded its operations to include more than 40 companies and affiliations, serving clients in both the public and private sectors across the Gulf Cooperation Council (GCC) and beyond.
Al Mulla Group Job Details
The company’s commitment to excellence, innovation, and customer satisfaction has positioned it as a preferred employer in the region. This long text provides a detailed overview of career opportunities at Al Mulla Group, covering the types of roles available, the work environment, career growth prospects, and the benefits of working with this renowned organization.
- • Company/Organization: Al Mulla Group
- • Job Location: Kuwait
- • Nationality: Any
- • Qualification: Bachelor Degree/Diploma/High School
- • Salary: Not Disclosed
Al Mulla Group Kuwait Vacancies
Al Mulla Group is committed to the growth and development of its employees, recognizing that their success is integral to the company’s overall success. The Group offers various training programs, workshops, and seminars to help employees enhance their skills and knowledge. These initiatives cover technical training, leadership development, soft skills enhancement, and industry-specific certifications.
In addition to formal training programs, employees at Al Mulla Group have access to mentorship opportunities, where they can learn from experienced professionals and gain valuable insights into their chosen field. The Group’s commitment to employee development has resulted in a loyal and motivated workforce, with many employees enjoying long and successful careers within the organization.
Types of Roles Available
Al Mulla Group offers a wide array of career opportunities across various industries, providing job seekers with the chance to align their skills and interests with the company’s diverse business portfolio. Some of the key areas where career opportunities are available include:
- Automotive: Al Mulla Group is a major player in the automotive sector, representing leading global brands such as Mitsubishi, ACURA, and Chrysler. Careers in this sector include sales executives, service advisors, automotive technicians, and customer service representatives. These roles require a passion for automobiles, technical knowledge, and strong customer service skills.
- Engineering: The Group’s engineering division offers a range of services, including mechanical, electrical, and plumbing (MEP) contracting, HVAC solutions, and facilities management. Career opportunities in this field include project managers, mechanical and electrical engineers, CAD technicians, and site supervisors. These roles are ideal for individuals with technical expertise and a background in engineering.
- Financial Services: Al Mulla Group has a significant presence in the financial services sector, offering consumer finance, leasing, and insurance products. Careers in this area include financial analysts, loan officers, insurance agents, and compliance officers. These roles require strong analytical skills, a good understanding of financial products, and the ability to provide excellent customer service.
- Real Estate and Property Management: The Group’s real estate division is involved in property development, leasing, and management. Job opportunities in this sector include property managers, leasing agents, real estate analysts, and facility managers. These positions are suited for individuals with experience in real estate, property management, and customer relationship management.
- Manufacturing: Al Mulla Group’s manufacturing operations cover a wide range of industries, including paper products, industrial equipment, and building materials. Career opportunities in this sector include production managers, quality control inspectors, machine operators, and supply chain coordinators. These roles require technical skills, attention to detail, and a commitment to quality.
- Retail and Trading: The Group operates several retail outlets and trading companies, offering a variety of products from consumer electronics to luxury goods. Careers in this area include retail sales associates, store managers, purchasing officers, and marketing executives. These roles are ideal for individuals with a passion for retail, strong communication skills, and a customer-centric approach.
- Hospitality and Healthcare: Al Mulla Group has investments in the hospitality and healthcare sectors, offering opportunities for careers in hotel management, healthcare administration, and medical services. Roles in this sector include hotel managers, chefs, nurses, and medical technicians. These positions require specialized skills and a commitment to providing high-quality service.
Work Environment
Al Mulla Group is known for its professional and inclusive work environment, where employees are encouraged to innovate, collaborate, and contribute to the company’s success. The Group places a strong emphasis on teamwork, ethical practices, and a customer-first approach. This commitment to a positive work culture has earned Al Mulla Group a reputation as an employer of choice in the region.
Employees at Al Mulla Group benefit from working in a diverse and multicultural environment, interacting with colleagues and clients from different backgrounds and nationalities. The company’s operations span multiple industries and regions, offering employees a unique opportunity to gain exposure to various business practices and markets.
The Group fosters a culture of continuous learning and development, encouraging employees to pursue further education, training, and professional certifications. This focus on personal and professional growth helps employees stay updated with the latest industry trends and technologies, enhancing their skills and career prospects.
Benefits of Working at Al Mulla Group
Competitive Compensation and Benefits: Al Mulla Group offers competitive salary packages and a comprehensive benefits package that includes health insurance, retirement plans, and performance-based bonuses. These benefits make the Group an attractive employer, helping to attract and retain top talent.
- Career Stability: As a well-established and diversified conglomerate, Al Mulla Group offers career stability and job security. The Group’s diverse business portfolio and strong market presence ensure that it remains resilient to economic fluctuations, providing employees with a stable and secure working environment.
- Diverse and Inclusive Workplace: Al Mulla Group values diversity and inclusion, creating a workplace where employees from different backgrounds and cultures feel respected and valued. This inclusive approach fosters a positive work environment and promotes creativity, innovation, and collaboration.
- Opportunities for Career Advancement: The Group’s commitment to internal promotion and employee development provides ample opportunities for career advancement. Employees who demonstrate dedication, hard work, and leadership potential are often rewarded with opportunities to take on new responsibilities and move up the career ladder.
- Employee Well-being: Al Mulla Group places a strong emphasis on employee well-being, offering wellness programs, recreational facilities, and work-life balance initiatives. These programs help employees maintain their physical and mental health, leading to higher job satisfaction and productivity.
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A career at Al Mulla Group offers a wealth of opportunities for individuals looking to grow and succeed in a dynamic and diversified business environment. With its strong presence across multiple industries, commitment to employee development, and inclusive work culture, Al Mulla Group stands out as a leading employer in the region.
Whether you are a seasoned professional looking to advance your career or a recent graduate seeking to start your professional journey, Al Mulla Group provides the platform and support needed to achieve your career goals. By joining Al Mulla Group, employees become part of a prestigious organization that values excellence, innovation, and customer satisfaction, setting the stage for a rewarding and fulfilling career.
"Source: Official [ https://careers.almullagroup.com/ ] Careers Page"
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