In-Store Customer Experience Representative - Zara Qatar-Vendome Mall
JOB PURPOSE
The In-Store Customer Experience Representative is responsible for facilitating and supporting customer experience activities, ensuring prompt and accurate assistance to maintain the highest standards of customer-centric service.
RESPONSIBILITIES
- Monitor, verify, and ensure the completion of all transfers, including incoming and outgoing items, as well as items placed on hold for customers, in coordination with all relevant parties such as stores and shop managers.
- Greet and engage with each customer to ensure timely and compliant service by shop staff, ensuring a seamless shopping experience in line with quality and customer service standards.
- Oversee the shop's customer experience and recommend corrective measures when necessary.
- Collaborate with the management team to stay updated on product knowledge and any changes in company policies.
- Maintain a high level of professionalism when interacting with clients and strives to establish a positive rapport with every caller.
- Monitor and promptly respond to customer calls, requests, questions, and concerns related to specific products and services. Ensure responses align with both company policies and customer experience standards.
- Maintain a customer database by accurately collecting and recording client information. Ensure that customer inquiries (such as transfers and on-hold requests), comments, and complaints are logged in compliance with GDPR regulations.
- Motivate team members and partners with the training and development department to offer necessary support, including training and advancement opportunities, aimed at optimizing the customer experience to its highest level.
- Collaborate with store managers and the customer experience department as needed to develop solutions for addressing customer complaints, including those related to billing issues, product problems, service questions, and general client concerns.
Qualifications
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
Technical Skills
- Proficiency in MS Office and shop/stock management tools.
- Strong product knowledge across all departments.
Specific Expertise
- Strong product knowledge.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
Two to four years of experience in Retail, or a similar role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Drives Engagement
Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, shares insight into the purpose of the work, involves others appropriately and gives them credit for their contributions. Praises the successes of others.
Nimble Learning
Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.
- Organization: Zara
- Primary Location: Qatar-Vendome Mall
- Schedule: Full-time
Assistant Restaurant Manager Oman-Mall Of Oman
ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The Assistant Restaurant Manager is responsible for overseeing daily restaurant operations, managing and supervising the team, and actively contributing to achieving exceptional service and guest satisfaction.
RESPONSIBILITIES
- Supervise the food preparation and presentation process, check the quantity and quality of displayed items, and take necessary actions to ensure high-quality meals are produced.
- Manage all restaurant operations, including overseeing opening and closing procedures, conducting maintenance checks, managing shifts, and coordinating with the purchasing department.
- Monitor the team's performance, oversee the restaurant's set targets, ensure work is completed to standards of productivity, quality, and timeliness, and reward the team accordingly.
- Execute various customer service activities, including handling complaints, addressing complex queries, and investigating and resolving customer problems.
- Execute comprehensive assessments and evaluations of displayed items to ensure both quantity and quality meet specified standards, taking appropriate actions as needed.
- Follow the organization’s Health, Safety, and Environment (HS&E) policies, procedures, and mandatory instructions to identify and mitigate risks, safeguarding the environment and the wellbeing of oneself and others.
- Monitor daily F&B costs, oversee budget alignment with the management team, and optimize inventory and pricing strategies accordingly.
- Record all invoices in accordance with company policy.
Qualifications
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
- Fluency in Arabic is a plus.
Technical Skills
- Proficiency in MS Office.
EDUCATION
- Bachelor’s degree in Food and Beverage, or Hospitality Management, or a related field.
EXPERIENCE
- General Experience
- Four to six years of experience in F&B Operations, or a similar role.
Managerial Experience
- One year of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Directs Work
Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
Drives Results
Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.
Azadea Group is an Equal Employment Employer
- Organization: Paul Café
- Primary Location: Oman-Mall Of Oman
- Schedule: Full-time
- Unposting Date: Ongoing
Central Executive Chef Kuwait
JOB PURPOSE
The Central Executive Chef is responsible for overseeing all back-of-house operations for multiple restaurants and kitchens within a single market. He/she ensures quality and food safety standards, maintains food consistency, implements cost and inventory control measures, and oversees effective menu rollouts.
RESPONSIBILITIES
- Adhere to the organization's Health, Safety, and Environment (HS&E) policies and procedures, ensuring compliance with health and safety regulations.
- Implement brand-specific hygiene procedures and ensure continuous compliance with quality and regulatory standards.
- Coach and train kitchen staff on new recipes and cooking techniques to promote their development and enhance food production efficiency.
- Collaborate with relevant stakeholders to develop new menu items and recipes, ensuring alignment with the brand's concept and cost parameters.
- Coordinate with relevant stakeholders to procure high-quality ingredients and ensure their availability through local suppliers.
- Ensure proper food storage, minimize wastage, and maintain pre-set food costs in collaboration with local kitchen chefs.
- Oversee end-of-month inventory, daily wastage tracking, requisitions, and deliveries to uphold quality standards and cost-effectiveness.
- Ensure the proper operation and maintenance of kitchen equipment as a safety measure.
- Conduct quality assurance inspections as directed by senior management.
- Monitor and manage food costs in accordance with brand guidelines and targets.
- Recruit, train, motivate, and evaluate the team to ensure that the department has the necessary skill base, and that staff are optimally motivated and enabled to maximize their potential and contribution to the company.