CHANEL New jobs Marina Mall Abu Dhabi
Fragrance & Beauty Boutique Manager - Marina Mall Abu Dhabi
Position based in Marina Mall, Abu Dhabi
Your role @ Chanel:
Reporting to the Middle-East & India Fragrance & Beauty Retail Manager, you will be responsible of the growth of your business, leading the team, developing clients loyalty while ensuring compliance with the Brand’s business strategy and image.
Your main responsibilities are:
Team Management and Engagement
- Communicate vision, strategy and clear direction to retail staff
- Motivate and retain the boutique team members
- Supervise the organization and the team efficiency, monitor objectives, encourage teamwork, share knowledge and expertise
- Support team members in their individual development and coordinate with training team on individual needs
Business Development
- Pilot and coordinate all the activities of the Boutique in accordance with the strategy and objectives
- Ensure the business strategy is understood and deployed in the Boutique
- Control, monitor, share and report the business financial and budgetary indicators relating to the results of the Boutique
- Develop and coordinate the sales to achieve the business objectives in accordance with the budget and the defined action plan
- Analyze the sales and take the appropriate corrective actions
- Ensure excellence in client service in accordance with the Brand's standards: create a unique experience for each client
- Support the sales team on the shop floor
- Strongly encourage the team to manage, use and develop the client database
- Put in place strong CRM and clienteling action plans at boutique level to engage and retain clients
- Coordinate animations installation, maintenance needs, events organization, acting proactively and putting in place initiatives at boutique level to strengthen the client experience
Boutique Operations
- Ensure the retail space is well maintained and the Visual Merchandising guidelines are respected
- Oversee day-to-day operation of the boutique and solve operational issues with the support of the retail manager
- Ensure the stock is effectively managed and that the control procedures are implemented to anticipate and limit variations
- Ensure company policies and procedures are respected in the boutique
- Liaise with suppliers on boutique supplies
- Plan and take necessary steps to have optimum stock levels and maintain inventory discrepancies at the lowest possible level
What you will bring:
- Excellent interpersonal, communication and organizational skills along with a strong analytic and intercultural approach.
- Requirements:
- You have at least 5 years’ experience in boutique management in a luxury retail environment. You have strong knowledge of the luxury industry with fragrance and beauty sensitivity.
Fluent English language skills are a must, Arabic a plus.
"Official Job Source: [ CHANEL New Openings Marina Mall Abu Dhabi ]"
Beauty Advisor - Marina Mall Abu Dhabi
Position based in Marina Mall, Abu Dhabi
Your role @ Chanel:
Reporting to the Boutique Manager, you will be part of the sales team within our Beauty Boutique (make-up, fragrances and skin-care), and you will contribute to creating a loyal client database by ensuring a unique and memorable experience is given to each client.
Your main responsibilities are:
To embody Chanel values and DNA:
- Share solid knowledge of the brand, its heritage and know-how with clients as well as the team
- Co-create stories with and for clients, share the brand culture and blend it with the clients’ personal story
- Constantly follow latest Beauty trends and be pro-active in self-learning
- Be a brand ambassador by respecting our grooming guidelines at all times
To surpass client expectations:
- Create a tailor-made experience, offer personalized solutions and ensure excellence in client service in accordance with Chanel’s rituals and standards
- Ensure clients are welcomed in the expected manner in order to create a strong relationship with them and ensure brand loyalty
- Develop cross-selling among all categories in the boutique
- Handle client complaints and requests effectively and according to guidelines
- Build your own client database and consistently focus on clienteling alongside your Manager
- Actively participate in beauty events and workshops organized for clients
Boutique operation:
Ensure the Boutique is perfectly well maintained in respect to the VM guidelines
Understand and participate in the operation of the Boutique and provide your Manager with appropriate reports
Collaborate with others and contribute to building the success of the Boutique by achieving sales targets and KPIs
What you will bring:
You are passionate about make-up and beauty overall and have a strong understanding of excellent client experience. You have strong interpersonal and communication skills, alongside a great sense of initiative and a intercultural approach.
Requirements:
You are a Beauty Advisor with at least 5 years of experience within a high-end or Luxury Retail environment.
Fluency in English is a must, Arabic or Russian a plus.
"Official Job Source: [ CHANEL New Openings Marina Mall Abu Dhabi ]"
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