Dnata Airport Jobs in Dubai, United Arab Emirates 

Dnata Operations Manager Contact Centre Job in Dubai, United Arab Emirates

As Operations Manager Contact Centre you will manage and monitor smooth running of the DTS Contact Centre operation by implementing best practice policies and procedures within the Contact Centre, and lead the Contact Centre team to achieve individual, contact centre and network wide objectives. This is a full-time role and is based in our Dubai office.

In This Role, You Will

• Manage the daily operations of the DTS Contact Centre to ensure that the objectives are consistently met.
• Coach, manage, develop and motivate direct reporting Reservation / Sales Officers (Team Leaders). Conduct regular performance reviews ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and to management. 
• Analyse call and revenue data to determine operational trends and provide and implement recommendations and solutions to increase sales, service and quality.
• Communicate regular reports to all contact centre employees on the sales, service and quality performance of the Contact Centre against targets, ensuring understanding.
• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and recommend and implement relevant changes.
• Plan, develop and implement new programs in sales, service and employee satisfaction initiatives in order to achieve Contact Centre revenue, quality and employee satisfaction and attrition targets.
• Collaborate with training to implement development initiatives. Ensure training programs are delivered and result in demonstrable changes, and feedback is provided on program success.
• Regularly communicate with the indpearl and Emirates network of Contact Centres and reservation offices to share knowledge, ideas and best practise. 
• Interpret information received from DTS senior management and communicate to the operations teams, thereby ensuring that up to date information on products and services is always available.
• Develop implement and provide guidance and advice on contingency plans and processes. Work with Contact Centre team to ensure guidelines for urgent and unexpected situations are fit for purpose and effective. 

To be considered for the role, you must meet the below requirements: 

• Bachelor's degree or Honours.
• Minimum 5 years in customer service or call centre. 
• Contact Centre experience within depth, demonstrable supervisory experience.
• Working knowledge of contact centre and airline industry procedures and methodology.
• Excellent knowledge of fares and ticketing courses.
• Ability to communicate, negotiate and influence effectively.
• PC based skills to operate Windows package such as Microsoft Word and Excel. 

• Experience in coaching and people development
• UAE market knowledge and experience 

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So, if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & Benefits

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers

Dnata Transport Coordinator - Emiratisation Job in Dubai, United Arab Emirates

Job Purpose

dnata Airport Operations’ vast ground handling operations successfully service the major global hub that is Dubai International Airport. We deliver a seamless experience from check-in to baggage delivery for more than 80 million passenger and 140 scheduled airlines annually.
As a Transport Coordinator, you will provide the administrative support required for the Transport function under the direction of the Controllers and Manager to include the management of assets and safety records, coordination of oversees Transport Operations and compilation of Transport related records ensuring the completion of all related activities in a timely and efficient manner.

In This Role, You Will

•  Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
•  Implements departmental policies, processes, procedures and provides instructions to the team on the day of operations
•  Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
•  Acts as the focal point for coordinating any new/change bus request, staff concerns and responds to individual and sections SOPs visa calls or emails
•  Attends to staff transport concerns and complaints to ensure that they are solved or transfer them to the concerned manager
•  Coordinates operational activities to include setting up meetings, working on the recognition programs, analysing trends and developing reports to be reviewed by the Controller / Manager
•  Verifies and records maintenance invoices received from service provider, conducts analyses on the reconciliations of these invoices monthly
•  Liaises with the Shift supervisors to perform random checks towards invoiced spare parts record same in SharePoint
•  Updates the Crew Trip Slips in CAB (Contracts and Billing) systems on daily basis to ensure that all accounts are settled in a timely manner
•  Gathers and enters data to maintain departmental records and databases as appropriate, establishes and maintain files and records for the office

•  High School with a Certificate OR Diploma in a Business Administration / Aviation field or High School with a certificate: 8-10 years of experience in operations control / logistics or transport activities with at least 3 years in passenger / customer services
•  Diploma Holder: 6-8 years of experience in operations control / logistics or transport activities with at least 2 years in passenger / customer services
•  Basic understanding of airlines? customer service product (specific airport related requirements).
•  Proficient Data Collection and Analysis Skills
•  Proficient IT and Computer Literacy Skills
•  English Language Skills: Level 5
•  Basic Planning and Organizing Skills
•  Proficient in preparing & presenting business presentations
•  Proficient Communication Skills
•  Proficient Writing Skills
•  Advanced Safety Awareness Skills
•  Safety Sensitive Role: Yes

You’ll Have An Edge If You Have

•  Experience creating reports with extensive data
•  Proficiency on Excel
•  Airport Operation