Hilton Hotels Jobs in Al Farwaniyah, Kuwait
Hilton Hotels Guest Relations/ Personal Concierge Jobs in Al Farwaniyah, Kuwait
A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Calm, efficient, and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel, leisure, and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton Hotels Concierge Agent Jobs in Al Farwaniyah, Kuwait
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely storage Guest luggage
- Stay current with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience working in Concierge in a hotel environment
Hilton Hotels Lobby Ambassador Jobs in Al Farwaniyah, Kuwait
A Lobby Ambassador maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
As a Lobby Ambassador, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Lobby Ambassador with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Lobby Ambassador will perform the following tasks at the highest level of service:
- Comply with Company brand standards at all times
- Welcome guests on arrival and assist with their luggage
- Maintain frequent contact with regular Guests and visitors
- Park Guests' cars on the hotel premises, as required
- Provide a driving service to Guests, as required
- Ensure cleanliness and safety of all hotel vehicles
- Keep up to date on all hotel services as well as VIPs and special events
- Be knowledgeable on external locations, attractions, and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and guest service
A Lobby Ambassador serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience working within the hotel, leisure, and/or retail sector
- A valid driver's license with no outstanding driving restrictions or infringements
- Meticulous personal presentation and strong communication skills
- Strong good communication skills
- Calm, courteous, and discreet demeanor
- A good knowledge of the area and the country in general, preferred
- A passion for working on team as well as autonomously
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