Kuwait Airways Kuwait City Job Vacancies
About Us
On the wave of the oil boom of the 1940s, a national carrier was born in 1954. Initially, Kuwait Airways Company served a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem; however, a year later the fledgling carrier was facing economic hardship, and the government of Kuwait took a 50% interest in the airline, subsequently doubling the company's capital. Having entered the rough and tumble world of aviation, the government finally took 100% share in Kuwait Airways.
Kuwait Airways entered the jet age in 1962 by leasing a Comet 4-C, the world's first jet-engined airliner. In the 1960s, the national carrier rapidly expanded its route map, and scheduled services to London began three times a week. To keep pace with fast-moving aviation requirements, three Boeing 707s were delivered in 1968. Ten years later, Kuwait Airways had an all Boeing 707 fleet of eight aircraft.
In 1978, Kuwait Airways entered the wide-body age by taking delivery of its first two B747-200s, adding a third the following year. This expansion permitted Kuwait Airways to extend its network to New York to the west and Manila to the east.
Modernization of the fleet continued, and four B727-200s were delivered in 1980-1981. Two years later, eight Airbus A310s and A300-600s were delivered, and in 1986 three Boeing 767-200ER aircraft joined the wide-body fleet.
Following the destruction of its premises and 15 of its aircraft during the Iraqi invasion of Kuwait, the airline was relaunched. Moreover, the company was restored after the Liberation of Kuwait, and a basic strategy was constituted to expand its operations around the world. After the Liberation of Kuwait until 1998, the Kuwaiti Airways fleet consisted of 17 aircraft.
In 2016, the airline was formally registered as a private company and its Corporate identity was rebranded to reflect its modernization and transformation. Focused on customer centricity and efficiency the airline initiated restructure programs on its organization, operations, and services to meet and exceed its stakeholders expectations. In 2022, the airline established a transformative program that envelops four main pillars across the domains of Environment Social and Governance (ESG), Performance, Customer Experience and Growth.
Today, with a diverse workforce of around 7,000 employees distributed globally, Kuwait Airways operates one of the youngest fleet in the region, owning 32 aircraft and operating to more than 60 direct flight destinations from its single airline hub in Terminal 4, located at Kuwait International Airport. Plus an additional 82 destinations through its partnership with other airlines. The airline will further expand its network when it takes delivery of other narrow bodied aircraft including seven wide bodied A330-900neo and two A350-900.
Passenger Services
Job Description
Kuwait Airways is activity recruiting for the position of Sr. Expert, Passenger Services in the Ground Handling department. In this role your responsibilities will include but not limited to:
Basic Function and Scope:
Controls on assigned shifts, airport operations related to passenger traffic and baggage handling, covering ticketing, passenger and baggage check-in, preparation of ships' papers, providing work direction for aircraft load planning and control, Lost and Found baggage handling and claims, etc. Includes, liaising with Airport Government Authorities such as CAA, customs and immigration for timely clearance of passengers prior to aircraft release. Maintains the duty denied boarding tickets during shift in case of no show and arranging for booking passengers on other airlines as required or may approve MCOs for passengers denied boarding.
Tasks and Duties:
a. Performs Control duties and exercises financial authority at the level established by manager Passenger Services.
b. Receives duty from previous Shift Manager, reviews Duty Note Book, Daily Movement Report and briefs subordinates accordingly. Includes finalizing checking of uncompleted flights, following up on outstanding irregularities, reviewing telex messages and computer bookings on flights to be handled during his shift, assigning counter, transit and other staff, dependent on anticipated work load, highlighting to subordinates cases that need special handling such as VIP's, patients, unaccompanied children, over-bookings, etc. and pointing out necessary handling procedures to ensure smooth operations during shift. Also represents KAC with other airlines for ground handling services (on shift).
c. Coordinates passenger and baggage handling activities at Kuwait Airport arrival and departure lounges. Includes ticketing, passenger and baggage check-in, preparing ships' papers, investigating passenger complaints, liaising with Immigration, Customs, Security and Health Authorities for timely clearance of passengers, baggage and aircraft, and coordinating with Civil Aviation Authority for maintenance, and repairs of airport facilities.
d. Gives direction and controls ramp service activities through Assistant Duty Manager, Ramp Control, related to aircraft loading and unloading covering preparation of Loading Instruction Report (LIR), actual loading of the aircraft to ensure maximum utilization of available space, preparation of Load and Trim Sheet. Includes, reviewing special handling reports, investigating discrepancies therein and liaising with Cargo and Mail senior personnel for timely dispatch of their load to avoid any aircraft delays.
Requirements
a. Bachelor's degree in Administration of Science or equivalent.
b. 14 years' experience in airport operations in passenger services including required training courses.
c. Very good knowledge of English.