uber careers Auckland, New Zealand ,San Francisco, California ,USA
Account Management, Sales & Account Management in San Francisco, California
About the Role
The Northern California Team (NorCal) is looking for an AM Lead for San Francisco, where we have one of the biggest opportunities on Selection & Growth.
In this role, the individual will manage a team of Account Managers who are responsible for growing merchants in their market. The role offers the opportunity to have a meaningful impact on the organization, The individual is responsible for making commercial decisions to help us achieve our goal of winning selection street by street and geo by geo.
AM Leads/Managers own the results of their geographical area as well as the selection mix, plus will interact with Sales teams to identify the and keep a good funnel for selection to come.
What You'll Do
Your time will be split between the following activities:
- Current Selection Growth - Drive merchant revenue and value on Uber Eats through deepening our partnerships with them, leveraging Uber Eats tools such as marketing and product adoption, as well as new and innovative initiatives. And you will instruct, follow up and coach your team in the following:
- BoB Management
- Upselling marketing portfolio
- Increase Memberships Penetration.
- Client Facing Time & Deliverables (Business Reviewss)
- Team management– Manage a team of skilled individual contributors that work to retain and grow our Restaurant Partners, while taking a people-first approach to support development opportunities for members of the team.
- Stakeholder Management– Work cross-functionally with our Sales, Product, Operations & Analytics teams to improve the Restaurant partner’s experience and achieve revenue targets.
- Localizing Strategy – Work with the LT team across the Eats West org to devise and execute the overall strategy for retaining and growing our SMB restaurant partner base.
Basic Qualifications
- +4 years of experience within the Account Management or Sales
- Previous experience on Client Facing Roles or leading teams with client facing roles.
- Previous Stakeholder Management Experience (interaction with +2 other areas)
- Previous Management/Team Lead Experience for at least 6 months
Preferred Qualifications
- Bachelor's degree
- Extensive track record of seller/AM coaching, developing people and building high-performing teams.
- Experience being a leader among peers, influencing cross-functional partners and setting an example for others
- Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
- An entrepreneurial mindset, passion for building things, working towards a shared goal, and ownership of outcomes
- Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment
- Excellent at building and auditing Account Management processes along with analyzing and articulating problems and opportunities
- High EQ and natural interpersonal skills. A connector and expert communicator
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
"Official Job Source: [uber careers San Francisco, California ]"
Account Manager - Mid Market
Account Management, Sales & Account Management in Auckland, New Zealand
About the Role
You will have a real, genuine impact on the growth of both our business, and the restaurant partners we work with. Whether it’s building strong strategic relationships and creating new revenue opportunities for our restaurant partners. You’ll also be trusted to be the voice of the customer to internal stakeholders and advocate on their behalf for what they need to get the most out of the Uber platform.
We are always innovating and as we introduce additional products like dine-in, direct delivery and a suite of marketing tech solutions, our restaurant teams are responsible for ensuring all of our partners are empowered to succeed and grow.
Your Impact in Role
- Lead post-deal partner management for a book of NZ’s highest value Mid-Market segment restaurant partners. #LocalFavs
- Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your restaurant partners and Uber, and ensure high retention by driving mutual business value.
- Articulate the Uber Eats value proposition and help restaurant partners leverage the full suite of Uber products and services to grow their business.
- Conceive, design and lead growth initiatives with our restaurant partners and drive through to completion, working cross functionally with Uber’s internal teams and our restaurant partners.
- Set, track and report on performance metrics of restaurant partners, educate partners about what is best in class operational and commercial performance.
- Be a strong part of the New Zealand team, and help create an amazing place to work.
What You'll Need
- Account management fundamentals - experience leading value led discussions with partners at scale to drive impact and engagement
- Excellent time management - knowing how to juggle various priorities and dedicate time accordingly to maintain pace and composure in BAU
- Negotiation skills - willingness to demonstrate the true value of give/get in partnerships to ensure the best outcomes for both Uber Eats and our partners
- Strong data analysis - have the ability to source, understand and relay data both internally and externally.
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