Al Mulla Group Sales Supervisor - Mercedes Benz Jobs in Kuwait
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait. It employs over 15,000 people from over 35 nationalities, has affiliations with over 40 companies and subsidiaries, and represents over 200 internationally renowned brands.
It runs a diverse portfolio of businesses in numerous domains, including:
- Automotive distribution and servicing
- Engineering
- Rental & Leasing of Vehicles
- Insurance
- Manufacturing
- Consumer & Corporate Financing
- Investments
- Security Services
- Money Exchange
- Office Automation
- Engineering Products Distribution
- Healthcare
- Real Estate
- Education
- Travel
- Cargo Services
Starting as a small shop for electrical appliances in Kuwait City back in 1938, the Group today has operations in Kuwait, Iraq, Oman, the UAE, Qatar, India and Egypt, with further plans underway for expansion in other areas in the Middle East and beyond.
The Group’s consistent commitment to top-quality products and services, and its adherence to international standards of governance have won it lasting partnerships with over 200 international companies from more than 30 countries. Consequently, the Group has built strong relationships with other businesses, governments, and NGOs across the Middle East over the last 9 decades.
Al Mulla Group’s primary goal is to create effective and far-reaching solutions that address a wide range of needs, starting from automotive, financial services, engineering, manufacturing, and trading, while at the same time identifying opportunities that would provide new avenues for business growth and better services and products to customers and communities.
This strategy has enabled Al Mulla Group to be a market leader in every sector it operates in.
Sales Supervisor - Mercedes Benz
Responsibilities
1. Operations
- Assist with implementing the retail sales strategy internally and in conjunction with brand standard
- Lead, train, and motivate the sales team to meet and exceed sales targets and KPIs
- Actively implement the showroom standard operating procedures and continuously monitor the processes to ensure optimization
- Ensure the pre-delivery inspection has been completed according to the brand policies
- Ensure that vehicle hand-over is done according to brand distributor standards
- Ensure the DMS is continuously updated with accurate vehicle information and stock levels
- Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels
- Properly apply leads management & follow up process for current & potential customers
- Conducts regular & one-one meetings with the sales team
- Provide regular reports on showroom and sales team performance for the management
2. People
- Apply a structured onboarding plan for all new employees in line with AMA standards
- Establish business objectives and personal development goals and monitor performance against agreed targets
- Keep the sales team updated on product knowledge, competitor offerings, and market trends
- Determine training needs and secure suitable training for the sales team
- Provide continuous guidance, support, and feedback to subordinates
- Encourage compliant behavior and ensure company HR policies are always adhered to
3. Customer
- Handle high-level customer interactions and resolve issues promptly and professionally
- Review all customer surveys (visit surveys, lost sales, and sales call analysis) weekly, identify trends, and develop appropriate action plans action against critical customer feedback
- Ensure that professional service is provided to every customer according to brand image
- Develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.
Educational Qualification
- Bachelor in Business Administration
Experience
- Years of Experience: 3 - 5 Years
- Field of Experience : Automotive Sales
Skills
- Adequate knowledge of automotive high-volume sales & showroom operations
- Sales driven character with proven record of exceeding sales target
- Strong leadership skills in team building, motivation, and interpersonal relationships
- Proficient in Microsoft Office and retail management software (CDK)
- Excellent interpersonal communication skills
- High leadership, people management, and motivation skills
- Flexible approach to work and able to adapt and thrive in a changing environment
- Adaptable to flexible schedule, including weekends and holidays as needed
Job Remarks
- Preferred Language: Arabic, English
- Job Country : Kuwait
Duty Shift / Timings : One Shift / 8:30 am to 5:30 pm / 12:30 pm – 8:30 pm (Rotational Shift)