Boeing Customer Support Specialist Jobs in Qatar
Job Description
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact.
Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in our Doha, Qatar office. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Qatar and other Middle East countries.
Explore career opportunities: boeing.com/careers
Boeing is an Equal Opportunity Employer.
Careers at Boeing
Our teams innovate to solve the world’s most complex problems. With us you can create and support amazing products, services and technologies that make the world better.
Join us and look forward to continuous learning opportunities and diverse, hands-on experiences that will grow your skill set and your career.
Sustainable aerospace together
As Boeing protects, connects and explores our world and beyond, we must do so safely and sustainably. We’re committed to environmental stewardship, social progress and transparent governance.
Globally, our teams are doing innovative work that is moving our industry, and our world toward a sustainable future.
We go further together
Creating the world’s most innovative aerospace products and services requires a diverse and inclusive global team. We’ll go further together by advancing equity, diversity and inclusion within our company. That’s why we’re fostering a workplace where every teammate is respected, valued, and supported to reach their full potential.
Customer Support Specialist
Position Responsibilities:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners
- Interfaces with customers and internal Boeing resources.
- Experience in the Aerospace industry
- Understands supply chain process
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for minimal travel domestically and internationally
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience
- This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense
This requisition is for an international, locally hired position in Doha, Qatar. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Qatar law. Employment is subject to the candidate's ability to satisfy all Qatar labor and immigration formalities
Export Control Requirements: This is not an Export Control position.
Relocation :Relocation assistance is not a negotiable benefit for this position.
Shift :Not a Shift Worker (Qatar)
Equal Opportunity Employer:
We are an equal opportunity employer.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies.
We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
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