Careers & Recruitement Al-Futtaim DOMASCO in Al Rayyan, Qatar Al-Futtaim Automotive in Dubai United Arab Emirates
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Al-Futtaim Sales Merchandiser Retail DOMASCO Qatar
Overview Of The Role
We are currently looking to recruit experienced Sales Merchandiser for our Electronics Division.
The primary focus of the role will be to effectively perform at hypermarket outlets in terms of sales, merchandise display, stocks, cleanliness and also ensure sound customer care and service in order to help achieve the sales target set for the hypermarket outlets.
What you will do:
Description of Accountability:
- To achieve the monthly sales targets
- To ensure the stocks are properly replenished from the stores to avoid loss of sale
- To effectively merchandise the products to enhance brand image
- To ensure security of stock at the location
- To ensure sound customer care and service
- To report on any Quality problem to the service center and Sales Manager
- To coordinate delivery to customers place with the concerned staff
- To closely monitor competitor activities and keep informed of the latest products to effectively meet competition
- Effectively determine the customer needs and assist the customer on queries, objections and ensure product selection and close of sale
- To maintain all documents / records of the location as required by the company systems and procedures-LPOs, invoices, delivery notes, etc.
Required Skills to be successful:
- Possess retail and merchandising skills
- Excellent communication and negotiation skills
- Must have good command of the English language and Arabic is preferable
- Familiarity with computer use
- Good presentation and excellent personal organization
- Flexibility and punctuality
- Self-motivated, reliable and confident
- Identify customer needs
What equips you for the role:
- High school /Bachelor Degree with similar background
- At least 2-3 years’ experience in a similar sales position with an exposure to retail operations of consumer products
- Sales Skills
- Good Interpersonal skills
- Problem solving skills
- Customer Focused
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Head of Aftersales - Commercial Vehicles & Construction Equipment | Al-Futtaim Automotive | FAMCO
What you will do:
- Develop and implement aftersales strategies that align with business goals.
- Lead departmental operations across CE, Truck, and Dealer Aftersales functions.
- Monitor and improve P&L performance for the aftersales division.
- Drive growth in service and parts revenue through customer retention and market penetration.
- Oversee compliance with OEM warranty procedures and service quality standards.
- Collaborate with OEM partners and suppliers to ensure up-to-date service offerings and technical excellence.
- Enhance customer satisfaction and loyalty through effective service recovery and feedback systems.
- Lead, mentor, and develop a team of 6+ direct reports and broader staff.
- Promote a high-performance culture focused on safety, accountability, and continuous improvement
- Strong leadership in managing large aftersales teams across diverse business segments.
- Proven ability to drive operational efficiency and profitability in aftersales.
- Strategic planning and execution capabilities, particularly in service and parts growth.
- Excellent relationship management skills with OEMs and suppliers.
- Strong analytical, communication, and organizational skills.
- Deep understanding of warranty management, dealership operations, and customer service KPIs.
You will be part of a dynamic and experienced aftersales leadership team, reporting directly to the General Manager - Aftersales. You will lead cross-functional managers across Trucks and Construction Equipment departments, working collaboratively with sales, technical, and support teams to deliver an exceptional customer experience while meeting commercial objectives
What equips you for the role:
- Bachelor’s degree in Automotive Engineering, Business Administration, or a related field (preferred).
- 7–10 years of experience in aftersales operations, with at least 3 years in a senior leadership role.
- In-depth knowledge of Trucks and Construction Equipment systems and dealership networks.
- Proficiency in dealership management systems such as SAP.
- Demonstrated behavioural competencies: Integrity, Analytical Thinking, Customer Orientation, Effective Communication, Team Leadership, Planning & Organizing, and Assertiveness
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.