DHL Express Careers in Abu Dhabi Dubai United Arab Emirates ,Doha Qatar

About us

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Join us

FRONTLINE WORKERS

• Our frontline colleagues know all about delivering excellence – from the pickers, packers, sorters and technicians who keep our warehouses running smoothly to the delivery drivers and postal workers who get each letter and parcel where it needs to be.
• Wherever you join us, we'll make sure you feel part of the family. And properly rewarded for the unique contribution you bring.

BEHIND THE SCENES

• Beyond our global distribution centers and fleets of yellow trucks, there's a whole other world of exciting opportunities at DHL Group.
• ​​​​​​​In everything from IT to HR and Finance, and Consulting to Sales and Customer Service, talented people like you are driving our continued success and making a positive difference to the world – in careers that are endlessly fascinating, incredibly rewarding and offer plenty of room to grow.

OUR VALUES

• Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share.
• These values have a crucial role to play in the continued success of our business.
• What’s more, they help make DHL an empowering and rewarding place to
• build your career and realize your potential, develop new skills, and make an impact.
• This is your future, delivered.

We deliver the difference

• Purpose and innovation are at the heart of our business.
• We are fully aware that it’s our job to help you make a difference in somebody’s life.
• Not just the lives of our customers and colleagues, but to communities around the world too.
• We’re delivering that difference by changing the way we work through harnessing the latest technology,
• embracing digitalization, and focusing on sustainability.
• At DHL, driving market success also means driving positive change.
• This is something we are all very proud of.
• And if you join us, you will be too. 

YOUR TASKS:

• Drive sales effectiveness and efficiency across the country through the measurement of common KPIs, benchmarking and sharing of BDPs.
• Lead budgeting and sales incentive program and ensure best in class solutions.
• Drive the regional Sales Development agenda across the country.
• Influence and support the country sales direction and action planning.
• Lead the deployment within the country of regionally developed sales automation systems.
• Influence and support regionally developed sales development processes, standards, organization & competency requirements.
• Maintain alignment and level of standards to the regional ’Selling in DHL’ process.
• Review and audit country-level sales processes, competencies and performance.
• Own and maintain a full and high level of customer data quality.
• Ensure a high awareness and sales approach to customer needs segmentation and industry-based segmentation.
• Organize, budget and implement sales training and coaching programs, using internal and external suppliers.
• Conduct training if required across all sales channels based on prior field experience’.
• Lead the sales implementation and measurement of the sales cycles in country throughout the year.
• Prepare adequate and timely materials to support front line sales teams in these sales cycles.
• Provide leadership in the area of customer relationship management. Ensure insight from Loyalty Management analysis is exploited at sales level.
• Understand the skill levels of sales management across the country and in agreement with relevant managers seek to raise their professionalism through targeted development.
• Propose and implement the most cost-effective allocation of customers to sales channels; related to this, continually review the sales organization in the country to drive down cost of sales.
• Support and influence the co-ordination and integration with other departments within DHL Express and particularly with the sales teams within DGF.
• Develop and motivate a best-in-class Sales Development team for the country. Support and influence the recruitment of sales personnel within country.

YOUR PROFILE:

• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Clear command of the English language
• Excellent organisational skills, including ability to prioritise workload
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve complex job related issues
• Proven track record in people management that demonstrates ability to lead, coach and motivate a team
• 5 years’ experience in a Commercial or Sales position
• Excellent written & oral communication skills
• Thorough knowledge of DHL services & products

OUR OFFER:

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit programme

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

"Official Job Source: [Sales Development Manager DHL ExpressJob in Doha, Qatar ]"

Territory Manager - Abu Dhabi

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

About The Role

A Territory Manager is responsible for the revenue generated from a geographicallyassigned sales territory (or business portfolio), through servicing and retention of existing cargo customers and targeting new business opportunities.

YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
• Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
• Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
• Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
• Establish Prospects pipeline to support this approach and target them accordingly
• Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
• Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
• Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.
• Take appropriate corrective action internally and/or with the customer

YOUR PROFILE

• Excellent communication skills in English; knowledge of Arabic is a distinct advantage
• 3-5 years hard core sales experience
• Good interpersonal understanding & presentation skills
• Excellent organizational skills, including ability to prioritize workload
• Demonstrated ability to use initiative/judgment to solve job related issues
• Strong problem solving capability
• Excellent Selling Skills in a complex sale environment
• Good networking, negotiation skills and strong ability to impact and influence
• Experience in a segmented service industry, air express industry or freight forward industry highly preferred

Education Level

Degree/Diploma in business or related fields would be advantageous