KONE hiring in Riyadh, Saudi Arabia

KONE hiring Sales Admin in Jiddah, Makkah, Saudi Arabia

Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.

It's time to make a move. Join our flow.

We are looking for an energetic and enthusiastic Sales Specialist to be part of our Service Business based in Jeddah, Saudi Arabia. In this role, you will ensure proactiveness and efficiency of the Service Business Sales. The purpose of the role is to support salespeople especially in pre-sales phase by taking care of lead handling, as well as supporting sales planning and sales funnel actions

What will you do?

• Contact all customer-initiated leads e.g. via webpage form, digital marketing campaign, chat or other online channel within 24 hours
• Qualify the lead before assigning to salesperson
• Support sales team in value discovery meetings e.g. prepare presentation and other support material for the meeting
• Maintain sales funnel, customer and opportunity data up-to-date in CRM
• Support salespersons in back-office tasks (tenders, orders, equipment...etc.) and customer inquiries
• Support in organizing customer visits, tasks and events
• Support in providing Sales Managers with selected reports or sales summaries as requested

Are you the one?

•  Bachelor degree; preferably from Business related majors.
•  2 - 4 years’ experience in admin positions preferably within sales organizations.
• Excellent communication, coordination and follow up skills.
• Strong user of MS Office.
• Excellent verbal and written English and Arabic language skills.
• CRM experience is a plus.
• This role is only open for Saudi nationals.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. 

Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

Customer Service and Admin Team Leader Riyadh Saudi Arabia

As a global innovation leader in the elevator and escalator industry, we employ over 60,000 driven professionals in over 60 countries worldwide, joined together by a shared vision. We’ve been taking people to new heights for over 110 years. Our technical expertise and digital connectivity are transforming the customer experience and improving the flow of urban life.

It's time to make a move. Join our flow. 

The purpose of this role is to perform back-office tasks, which help the salesperson to spend more time with customers. This role supports sales in making tenders and orders, creating the order/contract/equipment in SAP, and maintaining the customer data in CRM and SAP.

What will you do?

General Team leader responsibilities:

• People management, e.g., setting targets, conducting PDPs and IDPs for team members
• Facilitates information sharing and creates a collaborative working environment
• Drives competence development in the team
• Drives behavior to represent KONE as one team towards the customer
• Monitors and leads the performance and KPI/SLA adherence of the team
• Uses Customer Service data to bring forward ideas to improve customer experience
• Keeps an eye on short- and long-term development

Analyze, organize, and optimize Teams operations 

• Ensure teams' compliance with company policies 
• Manage the team’s operation within budget 
• Ensure processes are followed according to defined global processes. 
• Understand and be updated on teams’ systems 
• Ensure emergency/contingency/crisis* recovery plans are in place, and conduct periodic drills 
• Implement and ensure proper working of new tools/processes/systems 
• Meet KPI targets (e.g., queries solved in 24 hours, backlogs managed, etc.)

Manage Customer Service Admins

• Ensure the hiring of competent resources
• Ensure new agents and admins are properly trained before processing customers’ calls 
• Ensure continuous upgrade of skill level. 
• Create a friendly and desirable working environment to minimize the turnover rate 

Customer Management 

• Ensure customers’ complaints to the call center are promptly replied to and followed up on. 

 Are you the one?

• Bachelor’s degree (mandatory)
• Minimum 7 years of relevant administrative experience
• Strong command of English (spoken and written)
• SAP experience (mandatory)
• People management experience is a plus
• Proficiency in MS Office applications (Word, Excel, etc.)

Shortlisted candidates will be invited to complete an automated video interview. Please ensure you check your email regularly and submit your responses within the required timeframe.