Client Advisor - Bahrain at Burberry - Jobs in Manama

Born from innovation, Burberry is a global luxury brand with a rich British heritage. 

Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. 

Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.

As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.

To discover more about our brand values, visit burberryplc.com

 We believe that continuous growth and development equips our people to adapt to evolving demands and increases resilience in their roles. 

To support personal development at all stages of our colleagues’ career, we offer a range of in‑person and virtual learning and development resources, including our self-directed digital learning platform, B Learning, and our internal Apprenticeship Programme. 

Created in collaboration with our people and delivered by external training providers, our Apprenticeship Programme offers Burberry colleagues the opportunity to enhance their skills in over 30 disciplines by undertaking further education alongside their role at minimal to no personal cost.

 Further to this, we also have bespoke training programmes that help our colleagues grow from managers to senior leaders in the business, support schemes that nurture young talent and maintain our commitment to preserving craftsmanship through a rolling training initiative at our Castleford manufacturing site.

We believe that diversity, equity and inclusion are essential to fulfilling our purpose and are at the core of our values. 

We want to provide a platform for all communities to thrive and believe that attracting diverse talent and fostering an inclusive culture enables us to better support our people and be more creative in everything we do. 

We have set out global standards for how we can foster an inclusive environment in our Global Diversity and Inclusion Policy to ensure we are creating a culture that will minimise barriers and create more moments for colleagues to feel represented, listened to and celebrated throughout our business. 

Our policy is supported by our global Diversity, Equity and Inclusion strategy, as well as the collaboration and consultation of our Global Equity Council, Employee Resource Groups (ERGs) and our Cultural Advisory Council. Our commitment to Diversity, Equity and Inclusion also extends beyond Burberry. We champion and advocate for changemakers, organisations and initiatives that have a meaningful impact on underrepresented communities.

As a brand with a deep connection to the outdoors, we strive to act responsibly with respect to the environment, the communities in which we operate and those employed within our business and wider supply chain. Our Burberry Beyond strategy, with its Product, Planet, People and Communities pillars, outlines the steps we are taking to achieve our goals. 

environmental efforts are focused on reaching net zero greenhouse gas emissions by 2040, embedding sustainable manufacturing processes and protecting nature. We source, design and manufacture of our products in the spirit of responsible craftsmanship. We are incorporating certified and responsibly sourced key raw materials into our products, embedding circular business models and eliminating plastic from our packaging.

People are at the heart of our business and our operations. Our colleagues, partners and those in our supply chain are critical to our success, and we are committed to creating a safe, fair and inclusive environment where individuals from all backgrounds can collaborate and flourish. Our commitment to supporting our people and their wellbeing extends to those across our value chain.

Our founder, Thomas Burberry, was also a passionate advocate for social reform and we honour his legacy today by continuing to respect the communities and environments in which we operate as well as by meaningfully supporting those in need. Through The Burberry Foundation, a UK registered charity, we support the communities we interact with by facilitating volunteering opportunities that help our colleagues support the causes they care about, and by improving the lives of young people across the globe through our flagship programme, Burberry Inspire.

With a range of programmes and initiatives designed to help our colleagues create healthy, sustainable working practices, we are committed to designing spaces for creativity to flourish by putting wellbeing at the heart of every day. 

To ensure our global colleagues always feel supported, our people are given free access to an internal wellbeing portal, which provides focused tools and resources to help foster healthy habits. 

Throughout the year, we also offer seasonal programmes that focus and remind our colleagues across the business of the importance of wellbeing and how to foster this within their respective teams. 

As part of these programmes, all colleagues are offered at least five days of paid leave, separate to their annual allowance, to take as wellbeing days. Other initiatives that support our people’s wellbeing include a dedicated menopause site, a conflict and resolution framework and our Employee Assistance Programme, which offers free counselling and specialist guidance on a range of topics, from mental health to legal and financial support.

Client Advisor - Bahrain 

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. 
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. 

JOB PURPOSE 

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. 
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. 
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling. 

RESPONSIBILITIES 

SERVICE AND SALES 

• Meet and exceed individual and store sales and other commercial KPIs 
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction 
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling 
• Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client. 
• Be efficient in following-up and delivering after-sales services to our clients 
• Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required 
• Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines 
• Foster team work and a positive work climate 

PERSONAL PROFILE 

• A proven track record in delivering sales and exceeding targets 
• Previous experience in Clientelling 
• A strong interest in fashion, art and culture 
• Strong product knowledge and good understanding of store retail operations 
• Understanding of competitor products 
• Experience in working as part of a team 
• Fluent in local language; English proficiency is desirable 
• Other language knowledge is desirable 
• Demonstrates Confidence, Curiosity, Conviction, and Care 
• Enjoys being part of a team 
• Energetic, Pro-active and self-motivated 
• Detail-oriented and creative with a passion for selling 
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels 
• Results driven and commercial mindset 
• Flexible, collaborative and adaptable approach to work 

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.