Customer Service Agent DSV - Global Transport and Logistics Jobs in Al Hidd  Bahrain

Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

In 2020, DSV was one of the first transport and logistics companies to define and commit to specific emissions reduction targets under the Science Based Targets initiative. We have taken these ambitions further and committed to reaching net-zero carbon emissions across our operations by 2050.

We promote a dynamic workplace that fosters inclusivity and diversity. As a global organisation, we have employees from all cultures, religious beliefs, ages and backgrounds, who bring unique skills and expertise to the company. This diversity plays an important role for our continued growth.

We are committed to supporting and giving back to the communities we do business in. We do this through a combination of programmes and activities that respond to local and global needs, enabling us to utilise our expertise, capabilities and resources to make a difference for people and communities around the world.

People are at the core of who we are – the drive, talent and devotion our employees bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. Our employees are all working to move what the world needs moved. You'll get the chance to influence your own career path at DSV and move in the direction that’s right for you.

Start here. Go anywhere 

Visit dsv.com and follow us on LinkedIn and Facebook.

Customer Service Agent

Position Summary

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

•  Process and input all customer orders.
•  Running and printing shipments from WMS.
•  Run stock reports to check for product availability.
•  Generate all related paperwork and necessary information required for customer work orders
•  Checking all orders for special requests
•  Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
•  Follow up with other departments to ensure the service standards are being met.
•  Assure proper invoicing of accounts by verifying customers as required.
•  Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

•  Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
•  Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

•  Ensure the accuracy of all receiving and shipping documents.
•  Gather and maintain all data and records relative to shipping and receiving activities.
•  Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
•  Prepare any reports concerning customer service as required by supervisors.
•  Assist in resolving any discrepancies.

Data Entry

•  Operate the computer terminal in a proficient manner.
•  Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

•  Oversee all paperwork associated with orders and maintain the corresponding files.
•  Answer phone calls and operates various types of office machines and computers necessary to perform duties.
•  Greet customers and visitors to the office.
•  Effectively correspond with customers as required.

•  Answer incoming telephone calls in a cheerful, courteous, and timely manner.
•  Promptly route each call to the proper party, taking messages when necessary.
•  Assist callers with general information and inquires.
•  Direct visitors to appropriate department.
•  Assist drivers at check in window various times though out the day.

•  CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
•  Work overtime as dictated by business whether mandatory or voluntary.

• Education Graduate in any discipline Experience Experience
• 1 Year Experience In Customer Service-related Capacity Preferred Qualifications
• 1-3 years warehouse/logistics support experience
• 2-3 years’ experience in Customer Service-related capacity Skills, Knowledge, and Abilities