Guest Experience Agent Four Seasons Hotels and Resorts Jobs in Kuwait

 Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

To learn more about our career opportunities, visit fourseasons.com/careers.

For more information and reservations, visit fourseasons.com.

For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.

Our approach to Learning & Development ensures our employees feel confident and prepared to be their very best. Whether you are creating a creative cocktail, checking in an excited group for a wedding, or supporting our critical business functions, you will have the tools, motivation, and support to become the best craftsperson, leader, and/or business partner possible. Four Seasons offers a place for you to grow an amazing career. Our career paths provide many options for growth, and the opportunity to try many different roles and functions. Our global portfolio provides an amazing opportunity to work around the world, or the option to grow your career locally, while learning from some of the best in the industry.

Four Seasons is committed to advancing diversity and fostering a culture of inclusion and belonging at our corporate offices and properties worldwide.  We know that advancing diversity and inclusion creates a better overall quality of life for all and creates an even better employee experience. To ensure that all employees feel valued and that they belong at Four Seasons, we have accelerated our global Diversity, Inclusion & Belonging (DIB) strategy in the last several years, including work focused on listening and communication, education, systems and policies, brand and partnerships, and measurement.

Four Seasons Hotels and Resorts is committed to building upon our Company’s strong history of supporting our communities and the environment. Through our Environmental, Social and Governance (ESG) program, we seek to preserve and regenerate the beautiful places in which we operate, and leave a positive, enduring impact on our communities. Our program is centered around two pillars: Planet (environmental impact) and People (social impact). Each pillar is supported by specific activities and objectives, with a close eye to how our efforts will contribute to the achievement of the United Nations’ Sustainable Development Goals (SDGs)

We’re committed to enriching lives by making a positive and enduring impact on our communities. From helping our diverse teams to reach their full potential, to giving back with kindness and care to those who need it – together we make it possible to transform futures, create belonging and build memories that imprint on the hearts of others.

Four Seasons offers a variety of perks and benefits to support employees at all stages of life. We offer competitive coverage, and time off plans, as well as ongoing personal support through Employee Assistance Programs (EAPs). Additional perks and benefits to support well-being and are also available within each hotel. In addition, our market-leading global Employee Travel Program allows our employees to travel the world while discovering all that our properties have to offer learning best practices, discovering new and innovative ideas, while also building connections with colleagues around the world.

Guest Experience Agent 

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

• Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees. 
• Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards. 
• Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction. 
• Keep all support departments informed of necessary information or requests. 
• Recite hours of operations of all hotel facilities and special service codes. 
• Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper. 
• Handle hotel emergency procedures and situations with maturity and professionalism. 
• Prioritize and handle multiple tasks. 
• Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding. 
• Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.

• Minimum of two years’ experience working in a similar position in luxury five-star hotels.
• Ability to work well under pressure.
• Works well in a team environment.
• Be thorough and pays attention to detail.
• Excellent verbal communication skills in English and Arabic is a plus.

• Full board sharing living accommodation in a high quality, well-resourced compound.
• Complimentary nights at FS Hotels worldwide.
• Regular social and sporting events.
• Paid home leave tickets.
• Quality employee meals.
• Transportation to and from work.
• Free Wi-Fi in accommodation and employee transportation buses.

We look forward to receiving your application!