Jobs Opportunities | People and Careers - BULGARI in Kuwait, Riyadh, Saudi Arabia
Founded in 1884 by Sotirio Bulgari as a single jewellery shop in the capital city of Rome, Bulgari’s name has today become emblematic of Italian excellence. Creating a highly distinctive style that celebrates its rich Roman history, Bulgari is able to blend modernity with classicism.
The original pioneering spirit of the Bulgari family helped to evolve the company into a successful and global Maison, while its roots in jewellery and watches have grown into new expressions of accessories, perfumes and luxury resorts.
Becoming a Bulgari team member means being part of an authentic, passionate work environment, while working for a brand of worldwide renown. Though aesthetic beauty is at its very heart, Bulgari's people are its soul, the living part of our brand.
Bulgari offers a multitude of positions and activities around the world. Innumerable possibilities and dynamic career opportunities are accessible for both experienced professionals and recent graduates within Bulgari or the LVMH Group. As well, there are always a variety of pathways between these various departments, countries and activities. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.
POSITION
Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
In Order To Complete Our Team Driven By Excellence And Commitment, To Creating a Working Environment Achieving Full Customer Satisfaction, Bulgari Middle East Is Looking For Their Future
CLIENT ADVISOR AND SALES SUPPORT IN KUWAIT
Your Mission
To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve carefully curated KPIs
Accountabilities
- Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.
- Listen and understand clients’ needs, providing customized advice and introducing them to the discovery of the Brand.
- Establish and develop relationship with existing clients and engage new customers to the brand.
- Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
- Contribute to the store and service KPIs achievement.
- Register clients’ data in the dedicated system for future contact, personalized CRM actions and client development purposes.
- Perform all CRM one-to-one activities.
- Apply all sales-related procedures and guidelines.
- Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
- Perform all After Sales service front office activities directly related to final customers (taking charge of items to repair brought back by customers, performing a brief interview, and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.
- Perform online training modules and participate in defined training sessions in order to develop your knowledge on different topics.
PROFILE
The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3/4 years sales experience within Bulgari or a similar role within luxury/fashion brand. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential
Additional Information
To succeed in this role you should hold strong customer service and negotiation skills and work with integrity and respect to ensure operational effectiveness. Strong Business awareness and the ability to network with prospective clients outside of the store in order to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills and store procedures is an advantage.
SALES ADMINISTRATOR, RIYADH
Your Mission
To provide an inspirational, elevated luxurious shopping experience in order to make client dreams come true and maximize every sales opportunity. This will be demonstrated by excellent back of house efficiency, productivity and team spirit by supporting peers and colleagues in the running of the boutique. Demonstrate excellent attention to detail and drive carefully curated KPIs to new heights.
Job responsibilities
Main Accountabilities:
- Oversee back-office operations including data entry into designated software systems.
- Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
- Address any discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
- Supervise store stock levels, storage management, and coordinate all inventory-related activities (cycle counts, quarterly inventories, annual audits).
- Conduct after-sales service tasks—managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status to ensure sales staff are well-informed.
- Handle tagging processes associated with all items from receipt to repricing.
- Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
- Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
- Purchase orders management
- Assist sales staff throughout the entire sales process from client reception to finalizing payments/packaging.
- Understand VAT processes and procedures relevant to sales operations.
- Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
- Oversee administrative functions for Marketing events & exhibitions, ensuring that each event aligns with company standards and contributes to our reputation for excellence.
- Serve as the primary point of contact between exhibition management and the Middle East and Africa India (MEAI) team to ensure smooth communication and strategic cohesion.
- Coordinate new admin processes to be implemented; referent for inventories, adjustments, inversions, mini stock counts
- The referent for any maintenance issue
- The referent for any operation matter related to the store.
- The referent for the store suppliers.
- In charge of store schedule (supervised by management).
- In charge of back office stock management and allocation.
- After-sales products in-store supervision, organization, and flow.
Technical Skills:
- In-depth knowledge of the luxury business sector.
- Proficient selling skills tailored for luxury goods.
- Familiarity with store procedures and operational processes within a luxury retail context.
- Expertise in CRM techniques and tools utilized within the luxury retail industry.
- Proficiency in store operation applications such as Beanstore, Gemini CRM systems SAP Excel etc.
- Strong customer orientation with an emphasis on providing exceptional service experiences.
- Demonstrated flexibility capable of adapting to evolving business needs.
- Unwavering integrity & trustworthiness reflecting Bulgari's values.
- Excellent communication skills that facilitate clear and effective exchanges with both customers
- Proactive problem-solving abilities
- A collaborative mindset
- Leadership
- Time Management
The successful candidate will have 3–5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales. This role demands someone who can embody our brand’s reputation for quality both internally among colleagues and externally when interacting with our esteemed clientele.