Jobs, vacancies: Mandarin Oriental - Doha, Qatar
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development while continuing to seek further selective opportunities for expansion around the world.
The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.
Sales Manager - Conference & Events
Mandarin Oriental, Doha is looking for a Sales Manager to join our Commercial Strategy team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
- Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel facilities and services.
- Works closely with the hotel sales team to achieve monthly sales target.
- Works closely with Banqueting Operations team to ensure customer satisfaction and return business.
- Sends all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.
- Conducts site inspections, client entertainment and familiarization visits.
- Establishes and maintains files of major accounts and bookings and ensures all maintained in the accounts management system.
- Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales
- Previous work experience in Conference and Events and or Sales in Managerial position. Local market experience is preferred
- Strong network with local Ministries and Corporate accounts
- Must be excellent in using computer and well versed in all computer applications
- Clear communication; effective verbal and written communication skills in English and Arabic
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets
We’re Fans. Are you?
- Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests
- Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment
- Be able to operate the required steps on the point of sales system in order to process food and beverage orders
- Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue
- Perform any tasks relating to billing according to hotel standards and cashiering policies
- Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned
- Assist in picking up all required stocks, including linen, beverage, dried goods and others and arrange them accordingly
- Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
- Experience as server in a high volume restaurant with highest levels of service is preferred
- A minimum of 1 year of experience working as server
- Ability to understand guest needs and to deliver superior customer service
- Basic computer skills including MS Office is preferred
- Ability to understand effective approaches of communication with different individuals