Miral Destinations jobs Opportunities in Abu Dhabi ,Dubai ,United Arab Emirates
Miral Destinations is the trusted one-stop destination partner that inspires and connects people through the power of shared experiences, delivering countless memorable moments and joy to guests across leisure, entertainment, and tourism attractions and landmarks throughout Abu Dhabi and beyond.
The Miral Destinations umbrella encompasses the two key destinations Saadiyat Island and Yas Island, which is home to world-class theme parks such as Ferrari World Abu Dhabi, Yas Waterworld, and Warner Bros. World Abu Dhabi and incredible attractions such as the record-breaking CLYMB Abu Dhabi, and the thrilling Yas Marina Circuit - home to the FORMULA 1 ETIHAD AIRWAYS ABU DHABI GRAND PRIX.
Miral Destinations will contribute to Abu Dhabi achieving international recognition and commercial success, strengthening the emirate’s reputation as a global tourism hub.
Future Leader - Sales (UAEN)
Our Future Leaders program is 18 months learning journey, starting from the basic entry level the role up to the first managerial level. Including on job training and learning courses related to your role to enhance your experience and knowledge.
The Future Leader will be responsible of supporting the sales team in promoting and selling Miral’s destinations and attractions internationally. Main responsibilities include assisting with sales strategies, planning and executing events, managing client relationships, collaborating on promotional campaigns, monitoring sales performance, preparing reports, and handling administrative tasks.
This role also requires attending international roadshows, workshops, and events. Additionally, this role will support the sales teams for Abu Dhabi portfolio, and new projects in implementing and executing the sales strategy.
Job Scope:
- Assist the sales team in partner meetings, stakeholders relationships and assessing key markets requirements.
- Generate and track all opportunities and formulate sales reports using CRM system.
- Qualify client enquiries and negotiates on event rates as per sales strategy.
- Conduct market research to identify new opportunities and trends in the travel industry.
- Assist to formulate and implement set action plan and strategy to ensure revenue growth in all the company’s products.
- Collaborate with the marketing team to create and execute promotional campaigns and sales initiatives.
- Plan, organize, and execute internal and external events, including trade shows, client meetings, and promotional activities.
- Assist in communicating all sales campaigns to relevant customers and obtain proof of commitment.
- Maintains customer database by inputting customer profiles and up-dates.
- Performs sales activities on major accounts and negotiates sales price and discounts in consultation with the sales senior management.
- Attend international and domestic roadshows, exhibitions, and special events.
- Provides product, promotion and pricing information by clarifying customer requests, selecting appropriate information, forwarding information and answering questions.
- Accomplishes department and organization mission by completing related results as needed.
- Performs sales activities on major accounts and negotiates sales price and discounts in consultation with the sales senior management.
- Coordinates proper company resources to ensure efficient and stable sales results.
- Conduct and accompany the clients site inspections and FAM trips.
- Work closely with the sales team one organizing events and MICE related activities in collaboration with the operations teams.
- Bachelor’s Degree in Sales or Business field
Work Experience:
- Fresh graduates or 1-2 years of work experience
Essential:
- Experience in Account Management and negotiation
- The ability and desire to sell
- Flexibility in traveling
- Excellent communication skills
- Good interpersonal skills
- Good level of numeracy
- Passion for the travel and tourism industry
Desirable:
- Fluency in Arabic and English
- Some work experience in a customer-facing environment
Community Management
- Working alongside a team of Concierge Specialists, and reporting to the Social Media Manager, the Community Management Expert plays a pivotal role in fostering deepened community engagement and delivering exceptional customer service through the various social media platforms associated with Miral Experiences, Miral Destinations, and Miral Destinations Clients.
- Acting as a role model within the team, you set the example for exemplary responses that embody the tone of the brands we represent and own the management of customer service issues in a concierge setting, going above and beyond to deliver memorable experiences. The Community Management Expert is a key player in shaping positive brand perceptions, driving community engagement, and ensuring exceptional customer experiences across all digital touchpoints.
- This role requires a dynamic individual with a strategic mindset, strong analytical abilities, and a passion for staying ahead of social media trends.
Community Engagement:
- Proactively foster and facilitate meaningful interactions across various social media platforms, including but not limited to Facebook, Instagram, X, Youtube, TikTok, and LinkedIn.
- Respond to comments, messages, and mentions in a timely, creative, and professional manner, with an exceptional understanding of brand-specific Tone of Voice and Rules of Engagement.
- Identify and engage with online communities relevant to the brands, extending the reach and impact of community engagement efforts.
- Stay abreast of Social Media trends, ensuring that brand responses are relevant to social media content and current trends.
- Serve as a front-line representative for the brands, addressing customer inquiries, concerns, and feedback on social media and digital service channels.
- Collaborate with internal departments to proactively resolve customer issues, ensuring a positive and seamless customer experience.
- Set and strive to exceed personal volume and quality goals, demonstrating a commitment to continuous improvement.
- Monitor social media channels for brand mentions and trends, staying vigilant to both positive and negative sentiment
- Utilize tools and techniques to analyze social media metrics, providing insights and actionable recommendations for continuous improvement.
- Assist the Social Media Manager in the development of strategies to enhance the Online Community and Engagement of the brands
- Establish and maintain a robust reporting system for community engagement and customer service metrics
- Provide regular reports on key performance indicators, social media analytics, and community sentiment analysis
- Collaborate with cross-functional teams to leverage data insights for strategic decision-making and the enhancement of community management strategies.
- High School Diploma or equivalent
- 2+ years in a customer-centric industry, preferably with experience providing customer support via social media.
- Excellent written English and/or Khaleej Arabic language skills.
- Strong computer and typing skills, with a high level of comfort in web-based applications and navigation between tools.
- Exceptional written communication skills with meticulous attention to detail. • Entrepreneurial spirit with the ability to efficiently manage workloads and adapt to evolving priorities.
- Bachelor’s degree or equivalent experience, especially in Marketing, PR or Communications
- 2 years of Social Media Community Management experience
- Experience with Sprinklr or other social media engagement platforms is a plus.
- In-depth knowledge of Social Media platforms, current trends, and channel-specific nuances