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Careers Sharaf DG in Dubai ,United Arab Emirates ,Riyad,Saudi Arabia

Careers Sharaf DG in Dubai ,United Arab Emirates ,Riyad,Saudi Arabia

Careers Sharaf DG in Dubai ,United Arab Emirates ,Riyad,Saudi Arabia

 Sharaf DG, a part of the Sharaf Group, is a whole new concept in Electronics Retailing conceived to meet the growing demands of the discerning customer. We are a leading provider of technology products, services and solutions. With our stores spread across UAE, Bahrain, Oman & Egypt, we serve over 1 million customers every month. Sharaf DG is not just an electronics store, but a new lifestyle experience where customers can find the widest range of brands in the region across categories like Consumer Electronics, Home Entertainment, IT, Telecom, Home Appliances and much more. Along with retail ,Sharaf DG is also into Energy , Franchise & B2B business. As of our workforce, our employees’ knowledge, passion and commitment are recognized through pay, benefits and rewards that are among the best in the industry. Our diversified team from 40 different nationalities have the passion to render the most unmatched & exceptional service experience to our customers.

Sharaf DG Customer Experience Manager Jobs in Riyad,Saudi Arabia

At Sharaf DG, we're committed to delivering exceptional service at every customer touchpoint. We’re looking for a passionate and experienced Customer Experience Manager to lead and elevate our in-store and contact center experience.

In this role, you’ll be the driving force behind ensuring a seamless, consistent, and high-quality journey for our customers—from the moment they consider visiting our stores to post-purchase support and feedback.

 Your Role Will Include:

  • Managing and enhancing the in-store customer experience, including complaint resolution, ticket management, staff training, and service audits.
  •  In-store waiting time, of complaints resolved on spot, POS uptime, store audit scores
  • Driving improvement across the Customer Contact Center (CCC), with a focus on call quality, first-contact resolution, multichannel support, and CRM utilization.
  • First call resolution, call quality score, CRM accuracy, response time across channels
  • Leading cross-functional collaboration with Operations, Logistics, Marketing, and other teams to ensure smooth customer journeys and consistent service standards.
  • Journey pain point reduction, of successful interactions, policy adherence
  • Mapping and analyzing the customer journey using feedback and data, while designing seamless service experiences across online and offline channels.
  • Team score, feedback analysis accuracy, satisfaction score

 Qualifications:

  • Bachelor's degree in Business Administration or a related field (required)
  • Master’s degree is a plus
  • Minimum of 10 years of total experience, including at least 5 years in a managerial or leadership role
  • Fluent English is essential (spoken and written)
  • Professional certification in Customer Experience, Service Quality, or related field is a plus
  • Strong leadership, analytical, and communication skills

Sharaf DG Customer Service Representative Jobs in Dubai ,United Arab Emirates

  •  Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
  • Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
  • Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally. 
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Recognize, document, and alert the team leader of trends in customer calls.
  • Acknowledging and resolving customer complaints.
  • Take the extra mile to engage customers. Respond promptly to customer inquiries.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
Requirements
  • Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
  • Educational Qualification : Graduate (preferred)
  • Professional Certifications : Certification in customer service
Skills & Abilities:

  • Excellent verbal and written communication skills
  • Strong team player.
  • Listening Skills.
  • Multi-tasking.
  • Problem solver
  • Computer proficiency
Compétences et expérience souhaitées

  • Qualifications: Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory).
  •  1-3 years of experience in outdoor or B2B sales.
  •  Proficiency in selling GSM connections (Postpaid, Fiber, and Business On).
  •  Valid driver’s license and willingness to travel frequently Key Skills and Competencies:
  •  Proven track record in outdoor sales (B2B experience preferred). 
  • Excellent communication, negotiation, and presentation skills. 
  • Strong interpersonal and relationship-building abilities.
  • Self-motivated, goal-oriented, and able to work independently.
  •  Ability to thrive in a fast-paced and competitive environment.

System Administrator – On-Prem & Azure Cloud

Job Summary: 

We are looking for a skilled and proactive System Administrator to manage and support our on-premises servers, Azure cloud infrastructure, and Office 365 environment. The ideal candidate will be responsible for ensuring the stability, security, and performance of our IT systems, including backup, storage, and infrastructure-level troubleshooting.

Key Responsibilities: 
Server & Infrastructure Management:

  • Administer and maintain physical and virtual servers across on-prem and Azure environments.
  • Monitor system performance, availability, and capacity planning.
  • Troubleshoot and resolve infrastructure-level issues including hardware, network, and system performance.
  • Azure Cloud Administration:
  • Deploy, configure, and manage Azure-based services and virtual machines.
  • Monitor cloud usage and implement cost optimization strategies.
  • Ensure security and compliance of cloud resources.
  • Backup & Storage:
  • Manage and monitor backup solutions to ensure data integrity and availability.
  • Develop and test disaster recovery plans.
  • Administer storage systems and ensure efficient data management.
  • Office 365 Administration:
  • Manage user accounts, licenses, and permissions in Microsoft 365.
  • Administer Exchange Online, SharePoint, OneDrive, and Teams.
  • Monitor service health and resolve issues related to mail flow, collaboration tools, and user access.
  • Implement and maintain security policies, including MFA, DLP, and compliance configurations.
Requirements
Qualifications & Skills: 

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6–8 years of experience in system administration with a strong focus on both on-prem and Azure environments.
• Strong knowledge of Windows Server, Azure, and Office 365 administration.
• Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and virtualization (Hyper-V, VMware).
• Proficiency in Azure services and Microsoft 365 administration with relevant certification.
• Strong understanding of backup technologies and disaster recovery planning.
• Excellent troubleshooting, documentation, and communication skills.

Compétences et expérience souhaitées
  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 6–8 years of experience in system administration with a strong focus on both on-prem and Azure environments.
  • Strong knowledge of Windows Server, Azure, and Office 365 administration.
  •  Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and virtualization (Hyper-V, VMware).
  • Proficiency in Azure services and Microsoft 365 administration with relevant certification. 
  • Strong understanding of backup technologies and disaster recovery planning.
  • Excellent troubleshooting, documentation, and communication skills.

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