PUMA Careers and Employment in ,Dubai ,United Arab Emirates
At PUMA, talent development is central to our strategy, aligning employee growth with business needs through regular evaluations, feedback, and personalized development plans. We leverage tools like Workday, Job Alert, and Talent Marketplace to support internal mobility, skills tracking, and succession planning. Our onboarding process fosters quick integration, while our self-directed learning culture is supported by over 23,000 online courses, localized content, language training via Busuu, and global e-learning campaigns. Key programs include Agile Learning, ILP/ILP²/ILP Focus, the Leadership Expedition, Speed Up for high potentials, and Future Talent programs like apprenticeships, dual studies, and internships. Our internal training department ensures flexible, needs-based learning and is exploring new evaluation methods. Coaching for senior staff, CAT Talks for knowledge sharing, and specialized retail development programs through PUMA University empower employees at all levels to grow, lead, and succeed in a dynamic environment.
We offer a wide range of services and benefits to support employee health and wellbeing. Our wellbeing strategy focuses on four key areas: Flex, Social, Finance and Athlete. In 2024, we continued providing sports classes, indoor and outdoor training facilities, gym sessions, and sports events. Our “Be Well Weeks” offered health checks, nutritional counselling, ergonomic support, and mental health resources. To support work-life balance, we offer flexible working models, including mobile office, part-time roles, and sabbaticals. All global offices operate under a hybrid model, giving employees flexibility in work hours and location. Since 2015, our Headquarters has held the German “audit berufundfamilie” certificate, recognizing our family-friendly environment. This includes parent-child offices, nursing rooms, childcare facilities, and summer camps during school holidays - ensuring a supportive workplace for working parents and promoting overall employee wellbeing.
Creating a fair and inclusive workplace is central to how we operate. With 145 nationalities across our global team, we value the diversity that strengthens our culture and performance. Among our leaders worldwide, 42% are female, 58% male, and <1% identify as diverse. We prohibit all forms of discrimination and are committed to equal opportunities in career development and compensation. From 2020 to 2024, the Financial Times ranked PUMA as a “Leader in Diversity” among top European companies - five years in a row. In 2024, we updated our DEI policy, launched new learning tracks, introduced employee resource groups like Juntos, and marked Pride Month with dedicated events. We support employees with disabilities by adapting workspaces and providing representation through elected councils. FPI Fair Pay Innovation Lab, a German NGO, supports us in analysing and improving our pay strategies. We assess roles using a gender-neutral, job-focused approach to ensure fair, transparent, and standardised compensation for all employees. PUMA is certified as a Fair Pay Developer and Leader in several countries, ensuring compensation is based on skills and performance - not gender or background.
We know that sport is one of the strongest links between people – we feel it every day. And so, we readily share our Speed & Spirit by engaging with local communities all around the globe. Since launching our community engagement program in 2016, PUMA employees have contributed over 240,000 hours globally. These efforts span four key categories: Sports & Health, Protection of Environment, Equality & Non-discrimination, and Education. Activities include beach clean-ups, tree planting, charity runs, and initiatives supporting underprivileged communities—especially children—through food donations and school supplies.
As a sports brand, we know how to push ourselves to be better. We approach sustainability in much the same way. At PUMA, we integrate sustainability into every aspect of our manufacturing processes – from sourcing raw materials to production, both environmentally and socially. Much like an athlete's training programme, we have set ambitious goals and are committed to compliance and minimising our impact on the planet.
Manager E-Commerce Operations GCC PUMA Group in ,Dubai ,United Arab Emirates
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
YOUR MISSION:
As Manager E-Commerce Operations, you will lead the operational engine of PUMA’s digital commerce business across various online channels. This role is ideal for a proactive, change-driven leader who thrives on identifying inefficiencies and driving continuous improvement. You will be responsible for ensuring seamless execution across fulfillment, payments, customer service, inventory synchronization, and order management - while constantly optimizing processes and collaborating with internal teams and external partners, including the web development agency, to support scalable growth and an exceptional customer experience.
Unified E-Commerce Operations
- Manage daily operations across PUMA.com and marketplace platforms, including order processing, payment handling, returns, and customer service.
- Ensure real-time stock synchronization across all digital channels to maintain availability and prevent overselling.
- Oversee the Order Management System (OMS) to ensure accurate order routing, inventory visibility, and timely fulfillment.
- Support operational setup between marketplace integrators and warehouse systems to ensure smooth order flow and fulfillment.
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Process Optimization & Innovation
- Continuously analyze workflows, identify inefficiencies, and implement improvements across logistics, payments, OMS, and customer service.
- Collaborate closely with the web development agency to implement technical enhancements that improve operational efficiency and customer experience.
- Drive automation and scalability through system upgrades, integrations, and vendor collaboration.
- Live a culture of operational excellence and continuous improvement across the team and partners.
Cross-Functional Collaboration
Work closely with warehousing, merchandising, IT, and finance teams to align operations with business goals.
Manage external partners including 3PLs, PSPs, customer service vendors, marketplace platforms, and the web development agency to ensure high performance and accountability.
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Customer Experience & Quality Assurance
Resolve escalated customer issues (3rd level) with empathy and efficiency.
Coordinate testing of new features and platform updates across devices and browsers, ensuring operational readiness and quality.
Performance Monitoring
Develop and maintain dashboards to track KPIs such as order accuracy, on-time shipment, return rates, and customer satisfaction.
Monitor OMS and warehouse performance to ensure timely and accurate order fulfillment.
Use data insights to inform decision-making and drive operational improvements.
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YOUR TALENT:
Experience:
- 4–6 years in E-Commerce operations, ideally in fashion, sportswear, or consumer goods.
- Fluency in E-Commerce best practices and technical environment.
- Must have experience in working with E-Commerce systems such as Salesforce Commerce Cloud, Magento or similar.
- Experience in project management through platform changes, upgrades, testing and integration of new technology, systems or service providers is a plus.
- Demonstrated success in driving process improvements and managing external development partners.
Capabilities:
- Strong analytical skills and data-driven decision-making.
- Fluency in English (spoken and written).
- Excellent written and verbal communication skills.
- Customer-centric mindset with a strong focus on user experience.
- Ability to prioritize and manage multiple projects in a fast-paced environment.
- Experience managing vendor relationships and cross-functional teams.
- Independent, self-motivated, and adaptable to changing priorities.
- High energy, initiative, and professionalism.
- Solid understanding of E-Commerce technology, payment processes, and retail metrics (e.g., margin, sell-through, demand curves).
Education:
- Bachelor’s degree
PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.
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