United Arab Emirates - General Motors Careers Africa & Middle East
General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow.
General Motors has been present in the region since 1926, established in Alexandria, before settling its Africa and Middle East headquarters in Dubai in the 1980s. Across these decades, our customers have engaged and interacted with iconic nameplates, including the Surburban, Tahoe, Camaro, Corvette, Escalade and Yukon. Our three core brands in the region, Chevrolet, Cadillac and GMC, bring exciting and diverse vehicles for every need. In addition to a diverse portfolio of 31 models, General Motors operates a parts and services business, ACDelco. GM wholly owns and operate a 27,000 sq.m facility, our Middle East Distribution Center (MEDC), which brings in parts from five continents around the globe and ships out to customers across Africa and the Middle East. This location joins our owned training center, located in Dubai, which helps prepare the next generation of vehicle and future mobility specialists.
Accessories Sales Manager
Job Description
Work Arrangement:
This role is categorized as hybrid. The successful candidate is expected to report to the office at minimum three times per week, or as otherwise dictated by business needs, with the option to work remotely up to two times per week.
Your Role:
As the Accessories Sales Manager, you will lead the growth and transformation of the accessories business across GM Middle East Operations (MEO). You will be responsible for developing and executing a robust regional sales plan, enabling dealer success, and driving digital innovation. Your efforts will directly support GM’s vision of establishing MEO as a regional hub for accessories development and commercialization, while contributing to EBIT growth through high-margin revenue streams.
What You’ll Do:
- Define and implement regional accessories sales strategies to drive wholesale and retail revenue.
- Deliver on volume and financial targets by increasing penetration and performance across GM nameplates.
- Establish strong performance metrics and reporting mechanisms to track and improve results.
- Build and manage strong relationships with GM dealer partners across the region.
- Train and support dealer sales teams to promote accessories as part of the vehicle sales process.
- Promote accessory integration as part of vehicle content to boost upsell opportunities.
- Drive portfolio growth by leveraging regional development capabilities and enhancing sales competitiveness.
- Establish and maintain a comprehensive merchandising strategy tailored to local market needs.
- Support the integration and launch of planned second-stage accessory installations (e.g., LD PU – Silao plant initiative).
- Analyze market trends, customer preferences, and competitor activities to shape product and pricing strategies.
- Develop customer-centric retail programs and promotions to increase conversion rates and satisfaction.
- Support the development of e-commerce platforms and digital marketing strategies to modernize the go-to-market approach.
- Work closely with cross-functional teams (IT, Marketing, Logistics, Finance) to enable seamless experiences.
Your Skills & Abilities:
Bachelor’s degree in Business, Marketing, Engineering, or a related field (MBA preferred).
5+ years of experience in sales operations, business development, or a related field, preferably within the automotive or accessories sector.
Proven track record in developing and executing sales strategies and driving revenue growth.
Strong analytical and problem-solving skills, with the ability to interpret market data and trends.
Excellent interpersonal and communication skills, with experience building and managing dealer or partner relationships.
Experience with digital sales channels, e-commerce, and digital marketing is highly desirable.
Strong project management skills and the ability to work cross-functionally.
Self-starter with a bias for action, capable of handling multiple priorities in a fast-paced environment.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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Quality Supervisor
Your Role: Quality Supervisor
What You'll Do:
- Lead the QA team of 6 office and floor contract staff, including hiring, training, guidance, performance evaluation, individual development, and ensuring alignment with MEDC strategic priorities.
- Set and exceed targets for the Quality team, focusing on high BIQ scores for GMS compliance.
- Liaise with parts suppliers, regional, and global technical teams; raise and follow up on quality concerns with external partners.
- Implement robust quality processes to ensure quality is built into every operational activity.
- Maintain strong dealer communication through visits and ensure agile responsiveness to claims.
- Monitor, track, and analyze errors, providing detailed reports to operations.
- Supervise salaried staff for quality inspection of materials.
- Ensure timely processing of dealer claims with thorough investigations.
- Coordinate with the finance department for claim payments and supplier deliveries.
- Collaborate with Operations to identify and eliminate root causes of errors using problem-solving techniques.
- Handle administrative tasks for the Operations department.
- Ensure effective implementation of the Global Manufacturing System (GMS) by partnering with the Warehouse leadership team.
- Work with Operations, Finance, and Area Aftersales Team on dealer inquiries.
- Automate and review team priorities to reduce waste in the department.
Key Responsibilities:
Warehouse Quality Local
- Oversee processes to ensure parts quality issues are checked during inbound to prevent bad stock.
- Ensure all claims are processed with full investigations and develop strategies to meet global quality targets.
- Inspect outbound shipments based on claim patterns.
- Ensure QA procedures are followed by all team members.
- Optimize and track inspection spend through smart processes.
- Supervise floor activities, audit processes, and ensure proper storage and documentation.
- Monitor employee error rates and assist in corrective actions.
- Lead 5S workplace organization.
- Document and dispose of QA scraps as per agreed processes.
- Create Financial Support Requests (FSRs) for dealer payoffs.
- Support field staff on quality concerns.
- Coordinate all dealer communication related to Quality.
- Complete calls/visits for key dealers/suppliers.
Warehouse Quality Regional (5%)
Collaborate with regional SMEs on global quality initiatives and process alignment in claims.
Warehouse Quality Global (5%)
Work with the global quality team to report and resolve problems.
Create processes to improve quality and service to dealers.
Raise Quality Control Forms (QCFs), Problem Reporting and Resolving (PRR), and Requests for Inspection (RFI) to suppliers.
Your Skills & Abilities:
- Minimum of 5–7 years of experience in quality assurance, warehouse operations, or a related field.
- Bachelor’s degree in Engineering, Quality Management, Supply Chain, or a related discipline is required.
- Master’s degree in a relevant field (such as Quality Management, Operations Management, or Industrial Engineering) is preferred.
- Leadership and team management skills.
- Strong communication and relationship-building with internal and external partners.
- Analytical and problem-solving skills.
- Experience in quality assurance processes and compliance.
- Ability to implement and monitor robust operational processes.
- Financial coordination and administrative skills.
- Proficiency in process automation and waste reduction.
- Knowledge of GMS and warehouse operations.
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