Deliveroo ODC Account Manager Jobs in Kuwait
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski.
Deliveroo works with approximately 176,000 best-loved restaurants and grocery partners, as well as around 150,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with offices around the globe.
Deliveroo operates across 9 markets, including Belgium, France, Italy, Ireland, Qatar, Singapore, United Arab Emirates, Kuwait and the United Kingdom.
Our cross-team, employee-led international ERGs raise awareness of and action solutions to tackle issues impacting their members across DEI. From wellbeing, gender equity, racial equity and support for LGBTQ+ Roos and allies, we are proud to be an employer for all.
At Deliveroo we are committed to supporting our marketplace, being a part of the communities we serve and taking action to drive sustainability. We want to play our part in reducing plastic waste, food waste and the carbon emissions created by our operations. We also want to incentivise and accelerate new behaviours that will help to deliver lasting, sustainable change across our sector. As a platform we are well placed to help consumer demand for more sustainable practices, and to drive change among our partners.
The Story of Deliveroo
When Deliveroo's founder and CEO Will Shu moved to London in 2013 he discovered a city full of great restaurants, but he was amazed that so few of them delivered food. He made it his personal mission to bring the best local restaurants direct to people’s doors.
Today, Deliveroo operates a hyperlocal three-sided marketplace, connecting local consumers, restaurants and grocers, and riders to fulfill a mission critical, emotional purchase in under 30 minutes. By offering fast and reliable delivery which consumers can track online, Deliveroo has grown rapidly. Deliveroo now operates in 10 markets worldwide, working with thousands of restaurants and grocers, thousands of riders, and serving millions of consumers.
Consumers
Food delivery is a hyperlocal business. We think about our offer to consumers on a neighbourhood-by-neighbourhood level.
We have spent years working to understand what consumers want and establishing a proposition that can be adapted to appeal to every neighbourhood and consumer – from students, to professionals or families, and from city centres to suburbs, commuter belts and small towns. Everyone eats and Deliveroo has an offer that reflects what people across every neighbourhood want.
Our proposition to consumers aims to always provide the best availability, selection, experience and value, whilst also building an emotional connection with our brand.
Restaurants and grocers
Since 2013, we have grown to now work with 160,000 restaurant and grocery partners.
We started as a restaurant food-delivery service, working with national dining chains as well as local, independent favourites. Our service unlocked delivery for over 90% of the partners on our platform – businesses that never previously offered delivery. Our model has dramatically expanded the number of restaurants that can offer delivery and as a result it has opened up new food options for consumers around the world.
In 2018, given our ambition to build the definitive online food company, we started adding grocery partners to our platform with an on-demand grocery service built on the same technology that drives our core logistics-enabled restaurants marketplace. Today, we work with some of the largest grocery retailers in the world, including Co-op, Conad, Carrefour, Casino, Marks and Spencer, Picard, Waitrose, and Whole Foods Market.
Riders
We build our proposition for riders based on the things they tell us they value most.
This understanding of what riders care about most has helped us to develop an offer that prioritises the things they value: flexible work, good earnings and security. Deliveroo was amongst the first food delivery platforms to provide free personal accident and third-party liability insurance to all self-employed riders globally. This cover is provided free of charge and protects riders from their very first order with Deliveroo.
Our founder and CEO, Will, was the very first rider and worked doing deliveries full time for the first year of running the business. Along with team members right across Deliveroo, he still completes deliveries regularly today.
Driven by technology
Deliveroo has built technology to enable us to simultaneously complete hundreds of thousands of orders right across the globe – in a way that is intuitive and reliable for riders, restaurants and grocers.
Our technology has opened up new opportunities for restaurant and grocery partners to grow their businesses through delivery, often for the first time; for riders to access flexible work opportunities; and to ultimately deliver a great experience for consumers.
Deliveroo's pioneering logistics technology is based on intelligent machine learning which allows us to continually improve the nuances of delivering neighbourhood by neighbourhood. Deliveroo deploys technology, such as our Frank algorithm, to find the best way of connecting riders, restaurants, and customers to deliver a best-in-class logistics service. Frank is continuously improving its knowledge-learning capabilities, such as how long it takes a restaurant to prepare a meal to the time it takes to travel a certain route at different times of the day, to make the service even more efficient.
Innovation, delivered
Deliveroo is passionate about food and bringing people evermore choice.
But Deliveroo’s mission is not only to make sure that the restaurants and grocers in your area are available to you when and where you want them - we want to go further and bring new restaurants to your area so you have even more choice of amazing food.
Deliveroo’s delivery-only kitchens concept, ‘Editions’, is an innovation we pioneered that helps restaurants expand to new areas at lower cost and with lower risk. We help restaurants to set up delivery-only kitchens in new areas without the upfront costs of a high-street premise. Deliveroo provides restaurants with data insights so that they know which cuisines will be popular in specific local areas - meaning restaurants grow faster and customers have wider choice.
Deliveroo is also investing in expanding our on-demand grocery service, offering delivery from national supermarkets as well as providing rapid delivery from our own network of delivery-only sites, called Deliveroo ‘Hop’, which is being rolled out in several markets
Our Values
At Deliveroo our values are at the core of everything we do. They’re our culture, our mindset and an articulation of who we are as people and as a business when we’re at our very best. Think of them as our guiding principles. They set the bar for how we do things - from the way we speak to each other to the decisions we make and even the people we bring into the team. Put simply, they’re our roadmap for what is possible.
Deliveroo ODC Account Manager
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.
About The Team
We are seeking a highly motivated and commercially savvy Account Manager to manage and grow convenience store partnerships on Deliveroo. This role is responsible for expanding selection, driving sales, and improving the overall customer experience in the convenience category.
Key Responsibilities
- Partner Growth: Develop relationships with leading convenience stores to expand selection and improve customer experience.
- Sales Optimization: Work with partners to maximize sales and optimize pricing and promotional strategies.
- Campaign Execution: Collaborate with marketing teams to run seasonal promotions, bundle offers, and loyalty incentives.
- Operational Performance: Ensure high fulfilment rates, quick deliveries, and smooth operations for convenience store partners.
- Competitor Benchmarking: Track market trends and competitor pricing strategies to maintain a competitive edge.
- Data-Driven Decision Making: Analyse sales data, basket size trends, and order frequency to refine category strategy.
Requirements
- Bachelor's degree in Business, Retail, or a related field.
- 3+ years of experience in account management, grocery retail, or FMCG (convenience store experience preferred).
- Strong analytical skills with a data-driven approach to sales and performance tracking.
- Excellent relationship management and negotiation skills.
- Ability to work in a fast-paced environment and manage multiple stakeholders.
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.
We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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