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Four Seasons Hotels and Resorts Guest Relations Agent (Arabic Speaker) Jobs in Doha, Qata
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
Our approach to Learning & Development ensures our employees feel confident and prepared to be their very best. Whether you are creating a creative cocktail, checking in an excited group for a wedding, or supporting our critical business functions, you will have the tools, motivation, and support to become the best craftsperson, leader, and/or business partner possible. Four Seasons offers a place for you to grow an amazing career. Our career paths provide many options for growth, and the opportunity to try many different roles and functions. Our global portfolio provides an amazing opportunity to work around the world, or the option to grow your career locally, while learning from some of the best in the industry.
Four Seasons is committed to advancing diversity and fostering a culture of inclusion and belonging at our corporate offices and properties worldwide. We know that advancing diversity and inclusion creates a better overall quality of life for all and creates an even better employee experience. To ensure that all employees feel valued and that they belong at Four Seasons, we have accelerated our global Diversity, Inclusion & Belonging (DIB) strategy in the last several years, including work focused on listening and communication, education, systems and policies, brand and partnerships, and measurement.
Four Seasons Hotels and Resorts is committed to building upon our Company’s strong history of supporting our communities and the environment. Through our Environmental, Social and Governance (ESG) program, we seek to preserve and regenerate the beautiful places in which we operate, and leave a positive, enduring impact on our communities. Our program is centered around two pillars: Planet (environmental impact) and People (social impact). Each pillar is supported by specific activities and objectives, with a close eye to how our efforts will contribute to the achievement of the United Nations’ Sustainable Development Goals (SDGs).
We’re committed to enriching lives by making a positive and enduring impact on our communities. From helping our diverse teams to reach their full potential, to giving back with kindness and care to those who need it – together we make it possible to transform futures, create belonging and build memories that imprint on the hearts of others.
Four Seasons offers a variety of perks and benefits to support employees at all stages of life. We offer competitive medical and dental coverage, and time off plans, as well as ongoing personal support through Employee Assistance Programs (EAPs). Additional perks and benefits to support well-being and are also available within each hotel. In addition, our market-leading global Employee Travel Program allows our employees to travel the world while discovering all that our properties have to offer learning best practices, discovering new and innovative ideas, while also building connections with colleagues around the world.
Four Seasons Hotels and Resorts Guest Relations Agent (Arabic Speaker)
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
Our Team
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.
Job Description
The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.
Essential Functions
- Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
- Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
- Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Develop healthy and happy relation with other front office team member in particular and all hotel employee in general
- Ensure all local and corporate policies, works rules and benchmark standard are properly applied
- Utilize Golden appropriately for a maximum guest recognition/satisfaction
- Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem
- Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests
- Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card/letter, activities schedule, correct room assignment base on guest reservations
- Prepare welcome card/letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms
- Perform smooth check in and check out process base on benchmark standard
- Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
- Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager
- Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator
- Perform any additional duties as assigned by Guest Relations Manager/Front Office manager or Director of Rooms
- Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue
Preferred Qualifications And Skills
- Degree Holder, preferably in hotel and restaurant management
- 2-4 years of experience as a Guest Relations Agent
- Excellent command in English, and Arabic.
Our Offering
- Opportunities to build a successful career with global potential
- Unique strong culture - diversity of 50 different nationalities
- Living accommodation in high quality, well-resourced apartment
- Excellent Training and Development opportunities
- Employee Recognition Programs
- Complimentary nights at FS Hotels Worldwide
- Paid annual home leave tickets
- Complimentary meals in employee restaurants
- Free transportation to work
- Medical coverage
- Work Authorization
- The hotel will apply for the work authorization for a successful candidate.
- Learn More About Employment With Four Seasons
- https://www.facebook.com/FourSeasonsJobs
- https://www.linkedin.com/company/four-seasons-hotels-and-resorts
- http://jobs.fourseasons.com
- https://twitter.com/FourSeasonsJobs
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