L'Oréa Jobs in Jeddah, Makkah,Dammam, Saudi Arabia
At L’Oréal we bet on people from their start! This means that we like to succeed but are encouraged to take risks on new ideas. Our ‘Connect & Learning Program’ gives employees the ability to take control of their development with personalized development through platform - offering 20k resources (Coursera, LinkedIn Learning, TED etc.)! Additionally, on the day-to-day, we constantly get to work with highly talented peers, take on new responsibilities, projects, and jobs, and explore new functions and geographies! There are plenty of ways to grow at L’Oréal: one of our favorites is our global nature! We count more than 1200 expats within the company all growing individually by exploring new markets and cultures.
At L’Oréal, we are dedicated to creating an inclusive environment where people of every ethnicity, social background, age, religion, gender and sexual orientation, as well as people with disabilities are accepted, can speak up, will thrive, and are celebrated. Our team members are as diverse as the world itself! In our 88k employees in 150 countries, we count at least 162 different nationalities. We are working hard to achieve gender equality at all levels and positions; accelerate the inclusion of people with disabilities and increase the diversity of socioeconomic and cultural origins. 100 % of our brands are committed to diversity, equity, and inclusion. We are guided by four central pillars: gender and LGBTQIA+; socioeconomic and multicultural origins; health and disability; ages and generations. L’Oréal Groupe has been recognized in Bloomberg’s 2022 Gender Equality Index (GEI) for the fifth consecutive year, a benchmark indicator for the equality policies used by companies all around the world.
We know that work-life balance isn’t one-size-fits-all! It is necessary to keep employees happy and productive. We believe that sustainable growth and the social model are inseparable. Since 2012, we've rolled out a set of priorities for health, social protection, work-life balance and workplace well being across the globe. This policy enables all our teams to enjoy the same protections and the best social practices around the world. We have already introduced a minimum maternity leave of 14 weeks, payments in the case of death or permanent disability, flexible working and improved working conditions.
L’Oréal has committed to improving the environmental profile of all its products by 2030. Our strategy is built on three pillars: reducing our impact; engaging our ecosystem; contributing to solving the challenges of the world. This ambitious promise requires an in-depth transformation from Fundamental Research through to formula design and manufacturing. By using the best of technology to harness the power of life, Research & Innovation plays an active role in the full-fledged scientific revolution now underway: the rise of Green Sciences. The L’Oréal Group has been recognized by the CDP for its achievements in the fight against climate change, forest preservation and water management. With L’Oréal for the Future, the Group is accelerating its sustainable transformation to adopt a more responsible and inclusive model. As the global beauty leader, L’Oréal aims to be exemplary in terms of social and environmental performance. In 2022, the Group launched the Water Saver showerhead, designed in partnership with Swiss startup Gjosa.
To us, the way we do business is just as important as financial performance, and that includes how we work with our teams, our partners and the communities we interact with. We are committed to fairness and ethics in all aspects of human relations, and the L’Oréal Spirit places special emphasis on diversity and inclusion. The people we are working with are a wealth without which L’Oréal would not be what it is today. So we are doing all we can to make sure our partners and employees can develop to their fullest potential, through education, training, mentorships and numerous initiatives designed to help them thrive at every level. We have a special focus on empowering women, who represent half of the world. Women have a major role in reshaping the future of Beauty. In 2022, 7,430 women facing social or financial hardship received training thanks to support from 60 charitable organizations in 27 countries. Over 16,600 people have benefited from these training programs over the past three years
L'Oréal Customer Care Executive E-Commerce KSA Jobs in Jeddah, Makkah,Dammam, Saudi Arabia
Hello, we’re L’Oréal, we're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In This Role, You Will
- Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.
- Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.
- Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.
- Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.
We Are Looking For
We Are Looking For a Proactive And Solution-oriented Individual Who Is Dedicated To Providing Outstanding Customer Service. You Are a Great Communicator With a Talent For Managing Complexity And Turning Challenges Into Opportunities For Improvement. The Ideal Candidate Has
- A Bachelor’s degree in a related field.
- Excellent written and verbal communication skills in both Arabic and English.
- Strong problem-solving abilities and a consumer-centric mindset.
- The ability to work collaboratively in a fast-paced environment.
- An organized and detail-oriented approach to managing tasks and projects.
What’s In It For You
- A place for you to leave your comfort zone and grow beyond your potential (here, you’ll be encouraged to try new things and take risks!)
- Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal
- An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
- A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
Our daring Operations team of thousands of exceptional minds don’t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe.
We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
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