Vodafone Business Care Advisor Jobs in Doha, Qatar
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us.
Through our technology we empower people, connecting everyone regardless of who they are or where they live, we protect the planet and help our customers do the same.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
But we’re not just shaping the future of technology for our customers – we’re shaping the future for everyone who joins our team too. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable, more inclusive world.
If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities and support to help you belong and make a real impact.
A key pillar of Vodafone’s purpose is to reduce our environmental impact and help society decarbonize. At the heart of this approach is using digital technology to save energy, make more efficient use of natural resources, and create a more circular economy to reduce e-waste. Vodafone’s environmental and sustainability goals focus our efforts where we believe we can have the greatest impact. In July 2021, all the grid electricity we used in Europe was matched with renewable sources. By 2025, we aim to match 100% of the electricity we use globally with renewable sources. By 2030, we aim to reach net zero emissions from our operations and from energy we purchase and use (Scope 1 & 2) – and reuse, resell or recycle 100% of our network waste. As a leading provider of IoT solutions, we are helping our customers to reduce their own carbon emissions through green digital solutions. By 2040, we aim to reach net zero emissions across our full value chain (Scope 1, 2 & 3). Our circularity strategy is designed to increase consumer awareness of product sustainability, prolong the life of existing devices, and increase the range of refurbished devices.
Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. We know Vodafone is only at its best when our people are. That’s why our efforts to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included are unwavering. That way we can be sure we’re best representing the communities we serve and bring our different ways of thinking together to tackle problems.
Job Description
Key accountabilities and decision ownership:
Customer Focus:
Concerned to provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met. Own and manage the customer relationship: resolving queries efficiently and effectively. Handle customer care tasks as per defined productivity and Quality targets. Ensure service level agreements are met and maintained. Delivering awesome customer experience through meeting targets of TNPS (Touchpoint net promoter score) and receiving Compliments and appreciation from customers and colleagues. Own the interaction and ensure customer has got all information required and doesn’t have a need to call us back for any other reason. Be proactive regarding improvement of processes and procedures in the business. Use the job tools (telephone and computer) effectively. Accuracy in handling all assigned tasks. Be responsible, adhere to work, break and other schedules you are rostered in and be a team player.
Teamwork:
- Interacts with colleagues in an effective manner. Respect’s others and works well within the team. Work as part of a team to ensure always offering an awesome customer experience.
Communication:
- Speaks clearly and fluently and writes in a clear and concise manner. Uses appropriate style and language for communication.
Resilience
- Maintains effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions
Analytical
- Makes systematic and rational judgments based on information and relevant assumptions
Qualifications
- Computer literacy, Windows Operating Systems, and internet applications
- Flexible to work varied shifts within a 24x7 environment, including weekend & holiday work schedules
- Previous call centre experience is preferable
- Experience in a service-related industry is an added advantage
- Excellent communication skills (verbal and written).
- Ability to work independently and as a team
- Customer focused & Strong problem-solving skills.
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