Zain Group in Kuwait announces new job vacancies
Mobile Telecommunications Company - Zain was founded in 1983 in Kuwait as the first telecom operator in the Middle East and Africa. The Group’s flagship operation has enjoyed a proud history of achievements since then, including becoming the first operator to launch a commercial GSM service in the region in 1994, as well as becoming the first company in Kuwait to launch nationwide 4G LTE Internet services in 2012. In 2019, Zain announced its network was fully ready for the commercial launch of fifth generation wireless technology (5G) to be the first operator to offer 5G in the GCC region via the Kuwaiti market with nationwide coverage of all areas.
Zain follows several strategic objectives to consistently exceed customer expectations and maintain its leadership position by offering products, services, and promotions that meet their needs and aspirations. The company is committed to offering world-class services through its digital and traditional channels, including zBot, the company’s AI-based interactive chatbot, as well as its largest network of branches and dedicated 24/7 call center (107).
Zain believes the Kuwaiti private sector is a strategic partner to local developmental plans. Throughout the recent years, the company has enjoyed a distinguished track of fruitful partnerships with many government institutions and took many steady steps towards strengthening its leadership position in the local and regional ICT sector. Zain’s vision centers around empowering full digital transformation in all of Kuwait’s vital sectors in partnership with both the private and public sectors.
As a main partner of the community, Zain is keen on delivering its Corporate Sustainability and Social Responsibility strategy through investing in and launching several sustainable initiatives that cater to education, health, environment, youth, sports, and other essential sectors.
ZAIN1803 - B2B Collection
About The Role
The B2B Collection Analyst is responsible for supporting in the collection of outstanding payments from Enterprise B2B accounts. In addition, the B2B Collection Analyst is responsible for other aspects of collections, such as escalating customer issues regarding collection and conducting analysis on debt collection, account reconciliation and payment processing.
Responsibilities
- Contact customers via phone or email to initiate collections efforts for outstanding accounts and negotiate payment agreements
- Escalate any customer issues or complaints regarding billing or collection to the enterprise collection department manager
- Escalate customer credit issues to the enterprise collection department manager
- Monitor assigned enterprise accounts and impending payments due and register whether these have been received
- Support in identification of outstanding account receivables and overdue accounts
- Investigate and record discrepancies between customer records and billing systems
- Investigate historical data for debts and bills
- Process payments and refunds and update account status records
- Prepare reports on collection activities and progress based on established KPIs
- Perform disconnections as per the policy and monitor auto-reconnection on payment
- Suggest policies and procedures top optimize collection efforts within Zain B2B
- Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
- Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
- Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminate hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities.
What We Need From You
Skills
- Ability to communicate, present and influence all levels of the organization
- Proven experience as a Collection Specialist or similar role
- Excellent knowledge of billing procedures
- Knowledge of various collection techniques
- Comfortable working with targets
- Knowledge of collection laws and regulations in Kuwait
- Strong quantitative, analytical reasoning and modelling abilities
- Strong problem-solving skills and ability to identify and frame key issues
- Excellent relationship building skills with customers
- Ability to analyze a situation and produce creative, original and useful solutions
- Experience designing KPIs, reports, dashboards
- Strong understanding of telecommunications products, trends and technology markets
- Advanced MS Office skills (Excel, Word, PowerPoint, etc.)
To be considered for the position, you will need to meet with all of the below requirements:
- Bachelor’s Degree required: Business, Accounting &Marketing or a related field.
- 0-3 years’ experience in a related field.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
Resume/CV
Passport-size photograph
Highest Education Qualification
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ZAIN1887 - Enterprise Value Management
About The Role
The Enterprise Value Management Specialist is responsible for developing and executing customer value strategies focused on retention, upsell, and churn reduction across enterprise telecom services. The role involves analyzing customer data, designing lifecycle campaigns, and optimizing key KPIs such as ARPU, churn, and CLTV. Collaboration with Sales, Product, and Marketing is essential, along with proficiency in BI tools, campaign platforms, and telecom analytics.
Responsibilities
- Data Analysis: Perform advanced data analysis to identify customer behavior patterns, revenue opportunities, and market trends.
- Customer Value Management (CVM): Support the development and execution of CVM strategies to enhance customer lifetime value and retention.
- Revenue Optimization: Use statistical methodologies to analyze and identify new revenue streams and growth opportunities.
- Advanced Analytics: Apply predictive modeling, segmentation, and data visualization techniques to derive actionable business insights.
- Campaign Effectiveness: Evaluate marketing campaigns' performance and provide data-backed recommendations for improvement.
- Stakeholder Collaboration: Work closely with cross-functional teams to present insights and contribute to data-driven decision-making.
What We Need From You
To be considered for the position, you will need to meet with all of the below requirements:
- 3–5 years’ experience in CVM/CRM or analytics in telecom B2B
- Bachelor’s in Business, Analytics, or Engineering (Master’s preferred)..
Skills
- Strong skills in data analysis (Tableau, SQL, Power BI, Python), segmentation, and campaign design.
- Knowledge of ETL processes and familiarity with cloud platforms such as AWS, GCP, or Azure is an advantage.
- Knowledge of telecom services (mobile, IoT, cloud).
- Proficiency in statistical techniques (e.g., regression analysis, clustering, forecasting).
- Experience with tools like Salesforce, SAS, or similar platforms.
- Experience in predictive modeling and customer segmentation.
- Understanding of database marketing, campaign analytics, and CRM tools.
- Familiarity with telecom or B2B customer lifecycle and market dynamics is highly preferred.
- Detail-oriented and organized, with the ability to manage multiple priorities effectively.
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