Zurich Insurance Jobs & Careers in Dubai ,United Arab Emirates
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. Our customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.
ONE TEAM, ONE PURPOSE
We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.
You can find our community guidelines on: https://www.zurich.com/services/social-media
Account Manager - Service
Job Summary
Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.
Reporting to Client Service Manager, as Account Manager you are expected to develop customer-specific, value-added services for existing and new large domestic and global customers in order to build customer awareness of the organization’s value proposition.
Job Accountabilities
As Account Manager, your role will involve:
- Handle and nurture relationships with IFAs and Banks.
- Act as the primary contact point for sales and contact points within IFAs and Banks.
- Address and resolve escalations and queries from IFAs and Banks promptly and effectively.
- Foster strong relationships with sales teams and key contact points in IFAs and Banks to ensure seamless collaboration.
- Identify areas for process improvement and work towards implementing effective changes.
- Maintain a thorough understanding of procedures and processes within the retail business.
- Provide support during month-end activities to ensure timely and accurate completion of tasks.
- Support sales and distribution partners to contribute towards achieving the APE target.
- Possess a comprehensive understanding of retail business processes and procedures.
- Participate in cross-skill and upskill activities to learn new tasks.
- Be able to provide resolutions to escalations by processing the requests firsthand, rather than handing them over to another team.
- Collaborate with various teams to enhance overall efficiency and effectiveness.
- Participate in training and development programs to stay updated with industry trends and best practices.
Job Qualifications
To be successful in this role, you will need:
- Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
- Proven experience in managing relationships with financial advisors and banks.
- Strong problem-solving skills and ability to handle escalations efficiently.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with sales teams and other stakeholders.
- Strong understanding of retail business processes and procedures.
- Experience in process improvement and project management is a plus.
- Ability to support month-end activities and contribute to sales targets.
Skills:
- Analytical and problem-solving mindset.
- Good communication skills
- Accuracy and Attention to details.
- Intermediate knowledge of Microsoft office packages– Word, Excel, and PowerPoint.
- Excellent negotiation and communication skills both written and verbal in English.
- Digital Literacy
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
Location(s): AE - Dubai
Remote working: No
Schedule: Full Time
Recruiter name: Leigh Jeremy Jaye Santander
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"Official Job Source: [ Careers at Zurich Insurance]"
Service Consultant
Job Summary
Zurich Workplace Solutions (ZWS) is an entity from Zurich International Located in the heart of the DIFC's International Financial Centre. They provide Localized workplace savings solutions that offer flexibility, control and make a positive difference to Long-term financial security.
ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.
To support our expansion, we're Looking for a Service Consultant to join the Service Centre Team.
In this role, you will be responsible for processing customer requests (either via phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.
Job Accountabilities
As Service Consultant, your role will involve:
- Meet customer requirements through processing a range of tasks encompassing the full product range.
- Identify, build and maintain excellent customer relationships and loyalty through processing a range of tasks.
- Demonstrate knowledge of relevant systems, products, processes and procedures to aid delivery of a first -class service to our customers.
- Takes personal responsibility for resolving customers' concerns.
- Work collaboratively across all Operational areas.
- Demonstrate a flexible and co-operative approach towards changing business needs.
- Professional and accountable for all their actions.
- Provide feedback and recommendations for improvement of customer service processes and systems to manager and colleagues.
Job Qualifications
To be successful in your role, you will need:
- Excellent Arabic and English communication skills is a must.
- Bachelor's degree in business administration or of equivalent certifications.
- 2 or more years of experience in the Insurance Industry.
- Relevant experience in a fast-paced and customer-centric environment.
- Ability to handle pressure and stressful situations whilst adhering to customer support policy and standards.
- Strong will to achieve high targets and take forward continuous improvement opportunities.
Skills:
- Analytical and problem-solving mindset.
- Accuracy and Attention to details.
- Intermediate knowledge of Microsoft office packages- Word, Excel, and PowerPoint.
"Job Listing Source: [Zurich Insurance Service Consultant Jobs in Dubai ,United Arab Emirates ] Careers"
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