Al Mulla Group Jobs, Employment in Kuwait
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait. It employs over 15,000 people from over 35 nationalities, has affiliations with over 40 companies and subsidiaries, and represents over 200 internationally renowned brands.
It runs a diverse portfolio of businesses in numerous domains, including:
- Automotive distribution and servicing
- Engineering
- Rental & Leasing of Vehicles
- Insurance
- Manufacturing
- Consumer & Corporate Financing
- Investments
- Security Services
- Money Exchange
- Office Automation
- Engineering Products Distribution
- Healthcare
- Real Estate
- Education
- Travel
- Cargo Services
Starting as a small shop for electrical appliances in Kuwait City back in 1938, the Group today has operations in Kuwait, Iraq, Oman, the UAE, Qatar, India and Egypt, with further plans underway for expansion in other areas in the Middle East and beyond.
The Group’s consistent commitment to top-quality products and services, and its adherence to international standards of governance have won it lasting partnerships with over 200 international companies from more than 30 countries. Consequently, the Group has built strong relationships with other businesses, governments, and NGOs across the Middle East over the last 9 decades.
Al Mulla Group’s primary goal is to create effective and far-reaching solutions that address a wide range of needs, starting from automotive, financial services, engineering, manufacturing, and trading, while at the same time identifying opportunities that would provide new avenues for business growth and better services and products to customers and communities.
This strategy has enabled Al Mulla Group to be a market leader in every sector it operates in.
This strategy has enabled Al Mulla Group to be a market leader in every sector it operates in.
Al Mulla Group Service Advisor Job in Kuwait
Responsibilities:
1. Service Reception
- Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
- Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
- Use specified checklists during service reception to document and verify proper performance of individual work steps.
- Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
- Check for warranty and goodwill claims.
- Coordinate the scope of repair and maintenance services with customers, obtaining their approval.
- Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
2. Work preparation.
- Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
- Prepare repair orders and ensure timely completion.
- Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.
3. Repair and maintenance
- Monitor repair status and clarify additional repair services or timeline updates with customers and the service department.
4. Order completion
- Inspect work scope and performance, document test results, and authorize repairs for any faults.
- Provide transparent documentation for customers of all work completed and required parts.
- Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
- Ensure the customer’s vehicle is clean.
- Ensure timely vehicle handover and final coordination with customers.
- Trigger the invoicing process after repair and maintenance are completed.
5. Vehicle handover
- Manage the vehicle handover process.
Educational Qualification
Diploma in any discipline
Experience
- Years of Experience: 1 - 2 Years
- Field of Experience: Service Advisor
Skills
- Strong communication and interpersonal skills.
- Ability to handle technical queries and complicated customer complaints professionally.
- Proficiency in using service management software and tools.
- Excellent organizational skills and attention to detail.
- Ability to upsell services and products effectively
Job Remarks
- Preferred Language: English, Arabic
- Job Country: Kuwait
- Duty Shift / Timings: One Shift / 7:30 am - 4:30 pm / 9:00 am - 6:00 pm
"Official Job Source: [Al Mulla Group Jobs ]"
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