Nestlé Nespresso SA Assistant Store Manager Jobs in Riyadh Saudi Arabia
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
Our story started with one simple idea: everyone should be able to make the perfect cup of coffee at home. Something we still believe today, which is why we think delivering the highest quality coffee, sip after sip, is so important.
To achieve this, we continuously strive for innovation. Our coffee experts look for the world’s most exclusive coffees, and create new and exciting blends through a very strict coffee selection process. We create exceptional coffee experiences by continuously reinventing our coffee system, and the way coffee lovers can enjoy our coffee, transforming coffee culture on a global scale.
We are committed to making a positive impact. We source our coffee from unique regions, working in partnership with over 110 000 farmers through our Nespresso AAA Sustainable Quality™ program around the world. We help them achieve high certification standards – for example in water management, biodiversity and fair worker treatment – through our long-term partners Rainforest Alliance and Fairtrade international.
At Nespresso, we offer personalized services to our Club Members: from delivery and repair to customer care and recycling systems. We are in direct contact with coffee lovers through our e-commerce platform, boutiques and social media, allowing us to anticipate and cater to their every need.
We also provide a full range of machines and coffees to meet the specific needs of the world’s most foremost hotels, restaurants and business customers. Our business Solutions enable your company to offer the perfect cup of coffee to your employees, clients and customers, every time.
Nespresso is not just coffee. It’s a genuine experience that combines perfection and pleasure, simplicity and aesthetics.
Learn more, visit http://www.nestle-nespresso.com/
Nestlé Nespresso SA Assistant Store Manager
Job Purpose
- Act as a brand ambassador for Nespresso within the Boutique and ensure that the Nespresso values are embodied and lived by the team.
- Support the Boutique Manager in daily operations and replace them during absences.
1. Ensure Nespresso Brand Consistency and 360° Customer Experience
Boutique Organization
- Ensure the Boutique is clean, organized, properly equipped, and well presented.
- Check daily that capsule, machine, and accessory displays are complete and follow company guidelines.
- Guarantee smooth operations aligned with customer expectations (reception, waiting times, tasting area).
- Monitor service excellence and provide guidance for continuous improvement.
2. Customer Service
- Welcome, guide, and advise customers while identifying their needs.
- Advise both existing and potential Club Members on Nespresso products and services.
- Introduce customers to the art of coffee tasting and encourage curiosity about the full product range.
- Maintain a proactive approach toward customers.
- Handle complaints and customer feedback appropriately.
3. Operational Excellence
- Manage the presence and daily tasks of Coffee Specialists (tasting area, stock control, delivery reception, etc.).
- Report maintenance issues to the Operations Coordinator and manage related documentation.
- Communicate necessary information to other departments (security, cleaning, maintenance).
- Ensure accurate reporting and timely escalation of IT problems.
- Register new Boutique customers, open accounts, introduce Club and Boutique services, and assist with first purchases.
4. Cash Management
- Implement and supervise cash collection procedures.
- Perform “cash checks” (if applicable), process card payments, and ensure alignment between received amounts and orders.
- Operate and reconcile cash registers daily.
- Ensure compliance with control documentation (Deleted Orders, Free Products, Credit Notes, Returns).
- Adhere to internal quality and billing procedures.
5. Inventory Management
- Supervise stock control for machines, capsules, and accessories, as well as POS materials.
- Anticipate stock needs and ensure constant availability.
- Verify deliveries and maintain optimal order frequency and cost.
- Optimize stock storage areas.
6. People Development
- Train and coach Coffee Specialists; ensure all staff embody Nespresso values.
- Implement a regular Boutique training plan and monitor results to enhance customer experience.
- Ensure safe and motivating working conditions.
7. Compliance
- Implement and maintain operational procedures and follow all Quality and SHE systems, including Nestlé Nespresso CARE guidelines and local regulations.
- Motivate the team to adhere to quality standards.
- Ensure Boutique areas comply with international standards.
- Guarantee safe working conditions.
Key Experiences Required
Education
- Bachelor’s degree
Experience
- 1–2 years of direct-to-consumer sales experience for premium products/services
- 2 years of success as a Senior Coffee Specialist or similar coaching/supervisory role
- Frontline management experience preferred
Knowledge Requirements
- Solid understanding of Nestlé’s 10 Corporate Principles
- Knowledge of Nespresso Boutique guidelines and processes
- Quality and Safety Management (NQMS)
- Local cash handling procedures
- Nespresso Inventory and Stock Management
- Nestlé & Nespresso Corporate Business Principles
- Nespresso organizational structure
- Advanced Nessoft and IT knowledge
- Project management skills
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