DP World Assistant Supervisor - Service Quality Jobs in Saudi Arabia
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 119,000 employees from 164 nationalities, spanning 83 countries on six continents and 560+ business units, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World Assistant Supervisor - Service Quality
JOB PURPOSE
To assist in supervising cargo examination operations with a strong focus on supporting quality assurance, minimizing damage, and contributing to process improvement. The Assistant Supervisor works closely with the Quality Foreman and Service Quality Supervisor to ensure cargo handling activities whether manual or equipment-based are conducted safely, efficiently, and in compliance with established procedures. Through regular inspections and hands-on support, this role helps maintain service standards, ensures proper documentation of quality checks, and promotes continuous improvement across cargo examination processes.
KEY ACCOUNTABILITIES
- Assist the Supervisor and Quality Foreman in overseeing cargo stripping, repacking, and lashing operations.
- Conduct regular spot checks during cargo examination activities to ensure compliance with handling procedures.
- Support in verifying proper handling of fragile, hazardous, and oversized cargo.
- Monitor equipment usage (e.g., forklifts, cranes) and report unsafe practices or malfunctions.
- Report deviations from SOPs and support in implementing corrective actions.
- Provide guidance and support to the quality team to maintain service standards.
- Deliver on-the-job coaching to labor teams on proper cargo-handling techniques.
- Participate in daily briefings to reinforce quality and safety priorities.
- Promote awareness of quality culture and customer service best practices.
- Ensure compliance with company policies, customs regulations, and health & safety standards.
- Collaborate with operations teams to escalate and resolve quality-related issues.
- Contribute to SOP reviews and suggest improvements based on operational feedback.
- Maintain inspection logs and assist in preparing daily/weekly quality reports.
- Support in analyzing damage reports and assist in implementing preventive measures.
- Ensure repacking quality and secure lashing under supervision to minimize cargo damage.
- Coordinate with the Quality Foreman to optimize repacking and reduce excess cargo.
- Escalate exceptional cases and operational challenges to the Supervisor.
- Assist in training yard supervisors and foremen on quality procedures.
- Participate in audits of repacked and stripped containers.
- Support compliance with safety, environmental, and customs requirements.
- Assist in tracking and validating charges related to cargo examination and VAS.
- Ensure proper documentation and billing support for rendered services.
QUALIFICATIONS, EXPERIENCE AND SKILLS
- Bachelor’s degree or diploma in Logistics, Supply Chain, Quality Management, or related field.
- 3–5 years’ experience in cargo handling operations, quality control, or terminal supervision.
- Strong knowledge of safe cargo handling techniques and equipment operation.
- Familiarity with customs examination processes and port terminal procedures is an advantage.
- Proven background in process improvement and lean management.
- Leadership and decision-making skills to drive quality initiatives.
- Excellent communication and coordination abilities
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